Anna G. Email and Phone Number

- Handle all customer queries with a heavy phone load and using the Zendesk ticketing system by category, strong organization skills, preparing shipping labels and other documents such as appraisals.- Resolve product problems or servicing by clarifying the customer's complaint or need, determining the cause, selecting and explaining the best solution to rectify, expediting correction or adjustment, and following up to ensure resolution of any issues.- Utilize strong listening and problem solving skills to de-escalate ongoing problems while providing compassionate, patient and empathetic service to the customer.- Building strong connections with each customer and ensuring satisfaction with every interaction, while recommending potential products or services and analyzing customer future needs.

- Analyze, fulfill and organize all online orders prioritizing urgency and importance.- Answer customer questions over the phone and email regarding product, changes to orders, etc.- Fulfill orders to company standards of packaging and quality as well as ensure timeliness of shipment.- Occasionally fill in for the sales lead in the the physical store and assist customers with product purchasing.

- Handle all web application based and email received orders from B2B customers.- Facilitate new orders and reorders from a B2B perspective through email and phone calls as well as provide stellar customer service to customers.- Update and maintain stockroom inventory of precious metal jewelry.- Track and log all shipments from oversees warehouse as well as receive and sort through any discrepancies with oversees factory.

- Provide knowledgeable guest consultation, personalized shopping and styling advice based on trends, fabric, fit, brands and occasions.- Make constant changes to product assortment and keep the area inspiring to guests by remerchandising new product and maintaining a brand space as well as assessing salesfloor and backroom inventory and replenishing product as needed.- Provide courteous, friendly and efficient service in the fitting room and cash registers.

- Perform front desk duties such as greeting and signing in patients, assisting with paperwork and answering questions regarding insurance.- Make appointments and streamlined the process of recalls for future appointment dates.- Conduct extensive administrative duties such as answering emails and phone calls, accepting payments, ordering supplies, filing, general office duties as needed.

- Created content and scheduled posts for multiple social media platforms including Facebook and Instagram using Buffer, utilized targeted ad campaigns to increase traffic and attract new patients to the business.- Maintained a strong company presence on Google, worked with the SEO manager to optimize listing visibility within search results.- Collaborated with multiple media and advertising outlets to increase traffic volume, incoming phone calls, potential new leads, appointments and in person consultations.- Conducted research and reach out to various sources such as advertising firms, media and print sources to facilitate promotional events and to collaborate on projects to maximize business exposure.

- Maintained company’s extensive database of image and data files for web-based and wholesale inventory.- Utilized and improved third-party applications such as Shopify to streamline management of merchandise inventory on the web.- Conducted quality assurance for content, product copy as well as web-based design errors as well as provided efficient customer service to web-based inquiries to ensure customer satisfaction.- Generated and managed order sales receipts for customers and company representatives, purchase orders for multiple store locations as well as shipping labels using QuickBooks POS and QuickBooks Enterprise.

- Assisted with vendor communication and inquiries such as design specifications, pricing, dimensions as well as ordering and keeping track of materials and inventory using TOV and Navision software. -Actively engaged with and collaborate with a social media / public relations agency to create content and branding while maximizing exposure.- Processed and coordinated customers' orders while working with luxury and high end materials in a vault.

- Performed numerous administrative tasks including extensive filing, organization, data entry into workbooks and Blue Cherry PLM system- Worked with fabric team members on duties such as cutting fabric, weighing samples, recording data obtained and notifying the appropriate company representative as well as sending samples for approval.