Anna Gaffney Email & Phone Number

Meriden, Ct, Us

Guilford, Connecticut, United States

Communicating with new/preexisting excursion operators to coordinate dates, timing, and logistics of excursions.Ensuring all excursions are meeting guests expectations.Assisting in the coordination of excursion logistics within each port depending on arrival and departure times.Ensuring all expenses are within the excursion budget and invoices are paid accurately and within a timely manner.Assisting in the building of pre and post cruise packages with excursions included. Gathering information on CVBs and port layouts. Connecting with CVB’s and collectively building experiences for guests.Building backend excursion data for uploads into personalized guest portals for their cruise.Coordinating and completion of daily work flow including guest excursion sign up sheets, detailed excursion information, and initial communication of pre-cruise preliminary sign up numbers.

Guilford, Connecticut, United States

Involved in all aspects of department operations including entertainment, enrichment, land programs (shore excursions, transfers and pre-/post-cruise hotel packages), coordination of crew/entertainer Travel, and guest communications. • Strong excel skills• Work with invoicing and payments• Special projects assistant

Windsor Locks, Connecticut, United States

• Lead individual and group activities as assigned.• Planning and organizing activities for independent residents and assisted living residents.• Completion of activity assessments and the appropriate documentation of the Activity program to meet state and federal guidelines.• Set-up for activities including the purchase and organization of required supplies for each activity.• Prep and independently lead group discussions, crafts, social groups and active group games.• Complete required continuous training and education, including department specific requirements.• Plan and implement activities for resident’s that help in stimulating residents' bodies and mind.• Plan monthly calendar of activities.• Promote socialization and encourage residents' participation in various programs.• Assist in outings with the residents and organize services such as transportation and accommodation for participants, facilities, displays, catering, and more.• Daily one on one room visits with residents, bedridden patients or residents who do not leave their room. Deliver activities to residents’ rooms, music, books or/and just sit and have 1x1 conversations with them.• Coordination of scheduling guest speakers, entertainers, musicians with medical staff.

• Assisted in the writing of YALES COVID-19 Policy.• Assisted players with developing weight training programs and monitoredproper execution of those programs.• Assisting with the development of exercise routines and nutritional intake.• Lead agility drills on field.• Confidence to communicate with individuals or teams.• Guided clients in safe exercise, taking into account individualized physicallimitations.• Monitored athletes during exercises and assisted with exercises as needed.• Re-racked weights and maintained a neat, organized and clean weightroom

Milford, Connecticut, United States

• Managed closing duties, including restocking items and reconciling cash drawer. • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption. • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs. • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. • Calculated charges issued table checks and collected payments from customers. • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items. • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

New Haven County, Connecticut, United States

• Planned, organized, facilitated and promoted diverse recreational programs. • Manage the set-up, and clean-up of supplies for in stadium game operations, assist with event set-up and break down.• Developed events and programs in consideration of needs, abilities and interests of participants. • Built and maintained effective relationships with peers and upper management.• Communicate, coordinate all game day volunteers.• Maintained facilities, grounds and equipment to ensure community safetyand attract attention.• Set up necessary equipment for the day.

Clearwater, Fl

• Sold, printed and issued game-day tickets to customers following all applicable guidelines.• Enhanced marketing skills and strategies by assisting with ticket marketing, media relations and event operations.• Collaborated with sports marketing team to manage and update MLB website, increasing traffic 25%.• Captured, organized and edited videos and photos for presentations and advertising. • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. • Mentored youngsters and encouraged them to develop a strong work ethic by being a positive role model and practicing skills regularly.• Built and maintained effective relationships with peers and upper management.• Over 200+ hours of experience within Minor League Baseball organization.