Board member of the Service Design Network's emerging initiative: our goal is to create a vibrant, global community of service design students & young professionals. Through our volunteer-driven projects we aim to shape and empower the future of service design with collaboration, inspiringly fresh ideas, and curiosity.• Negotiation of Media Partnerships for entire SDN• Mentor for SDN Next Gen Conference's Marketing and Visual team, 2024 cohort and onwards• Volunteer experience… Show more Board member of the Service Design Network's emerging initiative: our goal is to create a vibrant, global community of service design students & young professionals. Through our volunteer-driven projects we aim to shape and empower the future of service design with collaboration, inspiringly fresh ideas, and curiosity.• Negotiation of Media Partnerships for entire SDN• Mentor for SDN Next Gen Conference's Marketing and Visual team, 2024 cohort and onwards• Volunteer experience development with SDN, YTB onboarding program design Show less

Volunteering and organisation of community events that help Auckland designers grow together.• Supported monthly event planning. Captured event photography.• Created visual content for meetup promotion. Managed UX Auckland’s Instagram account.

Led or contributed to the UX/UI activities of 7+ B2B products at the global leader of the cinema software.• Planned and facilitated Miro/Figjam or in-person workshops to align on value propositions, journey maps, and persona development, fostering stakeholder consensus.• Led and conducted UX research to validate assumptions and define problems. Including one-on-one discovery interviews, usability testing, qualitative insights analysis, management of research repository… Show more Led or contributed to the UX/UI activities of 7+ B2B products at the global leader of the cinema software.• Planned and facilitated Miro/Figjam or in-person workshops to align on value propositions, journey maps, and persona development, fostering stakeholder consensus.• Led and conducted UX research to validate assumptions and define problems. Including one-on-one discovery interviews, usability testing, qualitative insights analysis, management of research repository Dovetail.• Collaborated with business analysts, developers, testers, product directors, and designers to visualise complex workflows. Brought to life evidence-based UI solutions using Figma, guided by research insights I’d uncovered myself.• Design mentor for summer internship program: onboarding, workshop facilitation, design feedback, industry guidance.• Chief Snack Officer: supply UX design team with interesting snacks every Wednesday. Show less

Volunteered as the Marketing and Visual team lead for SDN Young Talent Board’s sophomore conference, while still working full time. SDN Next Gen Conference’s two day online event attracted more than 300 registrants from over 40 countries and scored a 9.2 rating, during which we increased our Linkedin and Instagram followers by ~80%.• People alignment, collaboration, and priorities influencing through proactive, asynchronous communication and workshop design/facilitation.• Work… Show more Volunteered as the Marketing and Visual team lead for SDN Young Talent Board’s sophomore conference, while still working full time. SDN Next Gen Conference’s two day online event attracted more than 300 registrants from over 40 countries and scored a 9.2 rating, during which we increased our Linkedin and Instagram followers by ~80%.• People alignment, collaboration, and priorities influencing through proactive, asynchronous communication and workshop design/facilitation.• Work stream unblocking and task delegation to Marketing and Visual team of 7, located across 5 unique timezones.• Creative direction of 2023 SDN Next Gen Conference look and feel.• Social media channel management, visual content creation. Show less

Supported the Consumer Insights team with their cornerstone research project to understand what creates valuable viewing experiences.• Assisted with large-scale national ethnography fieldwork, usability testing, in-depth interviews, participant recruitment, stakeholder presentations and workshops, co-creation sessions.• Independently conduct user tests, write toplines, write qualitative insights reports.• Solely responsible for visualisations of qualitative data, customer… Show more Supported the Consumer Insights team with their cornerstone research project to understand what creates valuable viewing experiences.• Assisted with large-scale national ethnography fieldwork, usability testing, in-depth interviews, participant recruitment, stakeholder presentations and workshops, co-creation sessions.• Independently conduct user tests, write toplines, write qualitative insights reports.• Solely responsible for visualisations of qualitative data, customer journey maps, infographics, diagrams, general graphic design tasks using Adobe Suite. Show less

• UX design of client’s website, prioritising mobile UX and lateral content discovery.• Independent planning and execution of iterative user tests of design prototypes.• UI design of client’s national social media campaign webapp.

Over 10 weeks, our team of two designed a conceptual UX and UI of an operational and strategic virtual workspace system for the Auckland District Health Board.