Representing the President and CEO by promoting the bureau image both internally and externally, welcoming visitors, reviewing correspondence, arranging events, answering requests for information, providing administrative support to sales, marketing and finance departments as needed. Coordination of board of directors’ meetings including: notices, filing announcements/minutes with the state and city, board packets, agenda, attendance, food service, taking meeting minutes. Day-to-day operation of the reception area of executive office suites.

Administration of membership programs, services, and events as well as implementation and oversight on a variety of Chamber projects including, Human Resource Roundtable, Dinner Dance/Silent Auction and EXPO. Conduct and supervise all member-relations programs and services. Supervision and direction of administrative support positions. Hosting membership introductions and presentations as requested. Schedule and staff seminars, speakers and networking events for membership. Staff liaison and board secretary for Executive Board, Membership Services, Board of Directors, Ambassador Committee meetings. Implementation and oversight on a variety of Chamber projects and business networking events.

New thermal film processing company. Formerly, Genertec America- KDX Films. Sales office manager for a Chinese national start up importer from inception. Responsible for entire sales office operations including: publishing releases pertaining to operations, order entry, inventory, logistics, supplies, billing, AR/AP and first point of contact for customer service., monthly reports, preparing travel arrangements and reservations. Coordinate production of product with manufacturer in Beijing according to usage and customer demand. Schedule, negotiate rates, track and create BOLs with shipping carriers and customs brokers. Scheduling meetings, agendas and space reservations, maintained filing systems, review and editing of any correspondence for formatting and grammar corrections.

Supervisory position for fast paced inside sales department. Determine rates for all aspects of lineage and production of rate cards. Responsible for layout and manifest of Homes magazine a monthly real estate publication, Real Estate Showcase a bi-monthly in paper promotion featuring homes for sale and open houses, review, edit and publish ads, implementation of SummerJobsRI.com and RIJobs.com, payroll, vacation scheduling, distribution of work assignments, daily space projection and lineage reports, commission reports, create sales flyers, serve as company representative at community functions and as associate member of the Newport County Board of Realtors.

Generating high visibility for the company while exhibiting persuasive marketing abilities to the public, and customers. Served as interim Ad Director for several months. Implemented multiple new special sections, such as monthly publication of Healthbeat, as well as OJornal and El Latino, both weekly ethnic publications. Responsible for payroll and oversight for staff of 20, vacation scheduling, implementation of multi-million-dollar budget, mileage reimbursement, maintenance of Novus national advertising account, staff development and media coordination of ACS Relay for Life, AHA Go Red for Women and Community Foundation of Southeastern MA campaigns.

Directed concept formation, presentation, design, and production of advertising. Served as advertising manager for weekly high-end, resort community publication. During initial week of employment, assumed total advertising responsibilities following entire staff exodus due to labor disputes. Worked to assure advertisers regarding viability of publication during highly competitive and volatile period. Served as public relations liaison to community for advertising and other vital newspaper functions. Created high quality products for publication.

Managed the customer service staff , which supported the outside sales force by working with engineering and manufacturing to coordinate the preparation of written quotations, establishment of pricing and commission levels, expediting work-in-process and resolving customer disputes. Planned, assigned and directed staff of 10. Responsible for OSHA and ISO 9001 compliance. Served as multiple-month interim sales department head after vice-president of sales was terminated. Company was purchased by Ruud Lighting and relocated to WI.

Resolved fiscal disputes while working with patients, insurers, attorneys and health care providers to both determine and then explain patient balances, insurance payments, exclusions, co-pays and deductibles while providing outstanding customer service. Update and correct patient accounts using MEDITECH system.