Anna Jan Email & Phone Number

Reading, England, United Kingdom

Ipswich, United Kingdom

Effectively registering travel claims for Lloyds, Halifax and Bank of Scotland policy holders over the phone by ensuring service levels are achieved.Assessing and investigating as a case manager travel claims and making accurate decisions keeping into consideration the policy guidelines.Efficiently raising payments for registered claims and offering settlement

Ipswich, United Kingdom

Day to day customer dealing along with stock and cash management on tills.

Karachi, Pakistan

Focused on the re-launch of HBL Branchless banking in the Pakistani market with a completely digitized solution to remote account opening and contactless payments.Building a platform for introducing the QR solution to Pakistan with the help of mVisa and EuroNet.Providing support to the product team in accomplishment of set goals in assigned time frame.Planning out tasks and maintaining close liaison within the Branchless Banking Division including Platform, Product, Operations, Liquidity Management, S&D, Business Intelligence and Internal Control Unit.Complete coordination with project stakeholders towards accomplishment of defined tasks enabling in the commercial rollout of projects.

Pakistan

Maintaining close liaison with Multi National Oil Marketing Companies like Shell, Chevron & Total. Handling complaints regarding product quality/service while Keeping close liaison with Logistics, Shipping and Quality Lab during petroleum product supplies to different locations. Providing sales related information to Ministry of Petroleum & Natural Resources as and when required and Issuing sales & production report on monthly basis to Oil Regulatory bodies in Pakistan.Working on sales budget and Cash Flow generation aligned with the projected production and sales.Sourcing of POL (Local) for marketing business as and when required and also creating monthly demand/supply plan.Import planning for Byco, involving all activities from BL/LC opening to tanker discharge at port and ex-bonding of product.

Pakistan

Dealing as a strong negotiator of company products and services and closing the deals also managing the client's account and providing required after sales services.Maintaining existing customers with peculiar focus on exploring and reaching more market regions by doing market research on the economic telecom conditions and investigating the buy/sell of best available voice rates in the international market.

Karachi, Pakistan

In the Business Quality Department conducting surveys of credit card holders of RBS and analyzing the overall survey on weekly and monthly basis. Research on the factors causing customers over all dissatisfaction and highlighting the main causes to the team.Weekly internal telephonic survey of the call centre agents and reporting useful in findings indicating lags on the banks end.Using useful survey methods in drawing valid analytical conclusions helpful in launching specific quality control measures.

Msc Marketing, International Marketing, Merit

Master Of Business Administration (Mba), Finance, Cgpa 3.51

Bachelor Of Business Administration (Bba), Finance, Cgpa 3.26