Administered by the Columbus Foundation

• Manage daily operations of User Experience (UX) team who perform usability testing, user interviews, and design to support CoverMyMeds’ product strategy• Define and prioritize UX roadmap and manage research budget to ensure timelines are met and insights/designs are delivered to product and development teams • Advocate for product and UX as a member of the Provider Leadership Team; key contributor on initiatives to continuously improve product quality and performance

• Collaborated with product, development and business stakeholders to identify research needs based on key objectives, timelines, and resourcing• Led the planning, execution, and analysis of both quantitative and qualitative user studies to support product development; Produced and presented actionable findings to inform both strategic and tactical product efforts• Managed quarterly and ad-hoc surveys to better understand users’ evolving needs and attitudes; provide updates to product… Show more • Collaborated with product, development and business stakeholders to identify research needs based on key objectives, timelines, and resourcing• Led the planning, execution, and analysis of both quantitative and qualitative user studies to support product development; Produced and presented actionable findings to inform both strategic and tactical product efforts• Managed quarterly and ad-hoc surveys to better understand users’ evolving needs and attitudes; provide updates to product management and key stakeholders Show less

Provided ongoing support for the design and development of the college’s Leadership Initiative via student & alumni surveys, focus groups, relationship building & management, communications strategy, and program design.

Mindful Management, LLC provides Mindfulness-Based Interventions and resiliency tools specifically designed for the workplace to mitigate the effects of chronic stress. • Commercialized 8-week mindfulness-based intervention; oversaw program & product design, customer service, relationship & sales development and day-to-day operations• Trained 29 instructors to execute intervention to more than 650 professionals across 2 states• Collaborated with 2 University Health Plans to… Show more Mindful Management, LLC provides Mindfulness-Based Interventions and resiliency tools specifically designed for the workplace to mitigate the effects of chronic stress. • Commercialized 8-week mindfulness-based intervention; oversaw program & product design, customer service, relationship & sales development and day-to-day operations• Trained 29 instructors to execute intervention to more than 650 professionals across 2 states• Collaborated with 2 University Health Plans to offer partial (50%) or full reimbursement for mindfulness intervention across several campuses Show less

Weber Associates has more than 25 years of experience in sales and marketing. The Weber team consistently delivers innovative solutions to align frontline behaviors, tools and processes to optimize customer experience and increase profitability across the financial services, insurance, telecommunications, healthcare and higher education industries.•Conduct research (interviews, focus groups, surveys, etc.) to understand client’s corporate strategy and objectives•Collect and analyze… Show more Weber Associates has more than 25 years of experience in sales and marketing. The Weber team consistently delivers innovative solutions to align frontline behaviors, tools and processes to optimize customer experience and increase profitability across the financial services, insurance, telecommunications, healthcare and higher education industries.•Conduct research (interviews, focus groups, surveys, etc.) to understand client’s corporate strategy and objectives•Collect and analyze data to identify best practices across sales organizations•Provide insights & recommendations to support corporate strategy•Align frontline processes, tools, and execution strategies•Develop on-the-job tools & training materials to simplify complex processes and information•Drive improved execution and sales results through coaching and job training•Assist with the development & implementation of customer service optimization initiatives•Build & maintain strategic partnerships with key stakeholders Show less