Anna Wilson Email & Phone Number

San Rafael, California, United States

Greenbrae, California, United States

Property management and sales

Corte Madera, California, United States

Corte Madera, California, United States

Special Projects • Managed and oversaw office administration and special projects; developed and implemented team building events and onsite meetings for groups of 20-30. Directly reported to CFO and CEO. Owned and developed all teambuilding events, resulting in an overall improvement in employee satisfaction determined by onsite survey.• Initiated and executed ad hoc writing projects for the leadership team; researched and interviewed with SL founder to create historical narrative of SL Corporation; wrote monthly newsletter to inspire team, sharing personal stories and professional tips for leading a productive and healthy lifestyle at work and at home.Finance Assistant• Ownership of processing all purchase orders and invoices; worked with more than 100 different customers, including numerous government agencies, to ensure that work was implemented according to the contract specifications.• Managed accounts payable and receivable using QuickBooks database; executed bill entry and payment, verifying purchases; responsible for reconciling bank statements and credit card bills.Technical Support Liaison• First point of contact for all technical support requests; Reported directly to VP of Technical Support. Accountable for verifying customer status and qualifying level of support; ownership of maintaining customer satisfaction and communication through entire process; managed customer relationship, collaborating and communicating with Account Manager while customer was in Support funnel.• Owned support requests in Salesforce database• Escalated complex support requests to the technical support team, created tickets to assign issues to specific technical teams depending on need and team capacity. • Created project of tracking time spent on specific customers to identify future sales and contract negotiation opportunities, resulting in an overall 15% increase of support revenue annually.

Corte Madera, Ca

Travel and Tradeshow Coordinator • Supported and coordinated travel for VP of Sales, Account Managers, Sales Reps, and Support personnel• Created Travel Binder that included all travel particulars of frequent travelers to streamline process.• Managed all aspects of participation in tradeshows, including contract, badges and vendor management.• Developed system to streamline shipping process of supplies sent for tradeshows. • Created survey to be implemented after each show to request improvement ideas.

Aa, Merchandising And Marketing

Entrepreneurial Leadership Academy

Education record

Public Speaking