Anna Lowe Email & Phone Number

Irondale, Alabama, United States

Job Responsibilities:•Delegate and provide mentorship to other Client Experience Managers.•Focus on the success of the entire team in managing and evaluating client relationships.•Provide direct support to the Director of Client Experience in developing strategies and improving processes that contribute to the team's success.•Identify and cultivate strong relationships with key client contacts. •Create and maintain a schedule of touchpoints for assigned clients.•Manage client contracts.

Irondale, Alabama, United States

Job Responsibilities:•Maintain client relationships by directing, coordinating, and overseeing all account activity•Identify and cultivate strong relationships key constituents that are influential to the HC3 partnership•Determine and document the client’s definitions of success through an annual Client Experience Account Plan and ensure internal constituents are delivering value against these key metrics•Ensure all client relationship milestones are met year over year•Create and maintain a schedule for client Executive Business Reviews•Review client performance during regularly scheduled meetings with key stakeholders•Expose clients to value-added services and webinars as appropriate•Recruit and retain client sponsors that are willing to serve as references•Work with the Growth team to achieve a targeted number of validated case studies each reporting period•Coordinate the involvement of Production, Data Processing, HCAT, and management resources in order to meet account performance objectives and clients' expectations•Assist Account Manager in the resolution of performance issues or client concerns, ensuring strong communication with the client to retain a healthy relationship •Manage customer satisfaction and service delivery by anticipating potential problems; continuing communication during challenging times and monitoring satisfaction.•Meet or exceed customer service KPIs

Greater Birmingham Area

Job Responsibilities:•Provides brokerage marketing support for the office and industrial services commercial real estate teams. •Executes marketing flyers, brochures, email campaigns and online listings to drive leasing or sale activity.•Manages workflow and maintains effective communications across the organization. •Works with Adobe Creative Cloud (Acrobat DC, Photoshop, Illustrator and InDesign) for collateral development.•Plans, designs and executes email marketing campaigns using Constant Contact.•Responsible for the development, maintenance and removal of online listings on Colliers.com, CoStar / LoopNet, and Crexi. •Manages multiple projects simultaneously.

Birmingham, Alabama Area

Job Responsibilities:•Engages with financial services customers to better understand their marketing objectives to align intelligent direct marketing print, digital and mail solutions and provide marketing strategy.•Understands strategies for acquiring new customers and deepening existing relationships to drive successful marketing programs and ROI.•Authors creative briefs for all marketing campaigns as well as coordinates with the creative team and art director on campaign development and execution. •Authors internal marketing campaigns to target existing and prospective clients with new product offerings and to initiate and deepen relationships.•Executes digital marketing campaigns to support direct marketing efforts, including Facebook and Instagram targeted marketing and re-marketing within the Google Ad Network.•Develops campaign deadlines and follow up strategies for on time solution fulfillment. •Manages workflow and maintains effective communications across the organization and with external customers.

Birmingham, Alabama Area

Job Responsibilities:•Serves as the main point of contact for the client regarding project initiatives relative to Harland Clarke Marketing Services.•Serves as the liaison for client projects by channeling all project-related communications with the client, outside vendors, internal team members and other company staff members.•Responsible for the overall management of the project process through the implementation of company processes and procedures in order to meet established client deadlines.•Manages client budgets and project expenses; ensures quality control throughout each stage of the process.•Serves as the liaison with the Creative process on a project basis by: reviewing creative copy and concepts for support of client strategic objectives; coordinating client revisions and subsequent approvals; and coordinating the internal routing of creative documents for quality checks. •Manages multiple projects simultaneously.

Birmingham, Alabama Area

Job Responsibilities:•Manages conception, planning and execution of cross-channel direct marketing campaigns •Develops and manages internal relationships with marketing partners and other departments in addition to Compliance.•Initiates and manages strategic development, refinement and testing of direct marketing programs.•Manages the creative development of direct marketing components.•Works with vendor and internal partners to accurately target offers and products to specific audiences. •Manages multiple projects simultaneously. •Responsible for managing project level direct marketing budgets. Current projects include: oSmall Business Banking Acquisition, Onboarding and Cross SelloRegions annual customer privacy communicationoLegal mailings associated with branch closures, consolidations and relocationsoRegulatory communications (ex. Regulation “E” and the Durbin Amendment)oConsumer Household GrowthoRegions Ready Advance, Now Banking and Now Card prospecting and financial education

Birmingham, Alabama Area

Job Responsibilities:•Worked directly with media and market segmentation planning agencies on the evaluation, purchase and implementation of traditional and non-traditional media for all lines of business. This includes broadcast, print, interactive, cinema, outdoor and grassroots media.•Project manager for three successful footprint-wide guerilla marketing campaigns. Worked with multiple vendors and area marketing on event logistics and campaign implementation. •Responsible for managing the corporate media budget ($34.7MM in 2010). •Handled all media purchase authorizations, vendor invoicing, and budget reconciliations.•Served as a representative from corporate marketing on the Corporate Diversity Network, a panel of leaders within the bank committed to ensuring that diversity issues are being addressed and improved upon year over year.•Worked with legal, compliance, risk management and corporate procurement when necessary. •Served as an INROADS manager in 2009. •Served as the 2008 United Way Division Coordinator for consumer banking. The 2008 campaign surpassed all goals and raised over $3MM for people in need in Central Alabama. •Worked with area marketing managers across the Regions footprint on local media efforts and events.

Birmingham, Alabama Area

Job Responsibilities:•Responsible for managing all of the data and software accounts for radio stations, groups, and consulting firms and third party processors nation-wide who subscribe to Tapscan, Qualitap, Media Master, or County Coverage as well as the associated data sets (includes syndicated and qualitative).•Worked in Customer Service and Support, in a team environment; handling production requests from sales representatives and customer service representatives nation-wide.•System Administrator for www.tapmedia.com, an online data download service for Tapscan applications. Clients can also download their software applications from this site. •Handled incoming contracts, both new business and renewals, for radio. •Managed all four major syndicated releases (Winter, Spring, Summer and Fall) as well as two major qualitative (Scarborough) releases annually.