Anna-Leigh Rackard Email & Phone Number

Vancouver

• Created, managed and evaluated reports from both StoreForce and ADP.• Helped with creating Labour Strategy for the company.• Provided shop support through email, calls, and KACE• Audited payroll reporting for inconsistencies in punches and coding• Created and updated labor tools as needed• Assisted with financial reporting, targets, and training materials as needed• Liaised with Finance, Payroll, and IT to ensure consistent communication• Completed ad-hoc special projects and support the Profit Specialists and Retail Finance

Vancouver, Canada Area

Worked with the merchandising team to review and manage shop orders, offer one-on-one support and worked collaboratively with cross-functional teams across the business.• Ensured timely and accurate review of store orders for completeness and compliance with company policies and process, while meeting fulfilment and revenue recognition requirements.• Monitored store order fulfillments, inventory levels and store demand to make the ordering process as smooth and successful as possible• Edited all orders in the company’s ERP System.• Gained valuable knowledge and understanding of Dynamics AX, Google Docs and Excel Databases and formulas.• Coordinated and communicated with customers, sales, operations, logistics and finance teams to quickly resolve issues necessary for the timely processing and fulfillments of orders.• Worked with Merchandising Team and Sales Team to manage orders, shipments to meet the company’s sales trends and forecasts.• Acted as a resource for stores regarding any aspect of the ordering process• Have a full and complete understanding of company and order management policies and metrics, as well as company product offerings.• Support sales and customer requests as required.• Support special projects as required.

Wexford

• Developed new ideas to increase sales and customer spend. Was the first to implement weekly beauty clinics and events to build relationships with customers, and held competitions and raffles to increase customer spend. This also allowed us to build a customer database for direct marketing by text message. Achieved an increase in sales of 11pc in 2015, and 36pc in H1 2016.• Won a customer service award by assisting a customer with all her needs, being friendly and positive, and link selling naturally without being pushy. Received many customer compliments through emails and phone calls to my manager and our head office.• Maintained stocks levels by arranging purchase orders and kept all my files and administration up to date, and passed the company’s audit.

Debenhams - Waterford Ireland

• Conducted master classes to teach customers how to use products. Allowed us to build relationships with existing customers and introduce new customers to the brand. Increased sales by an average of 70pc per customer.• Assisted management to organize events and promotions weekly. Linked up with local hairdressers to give their customers free make-overs to increase brand awareness and footfall. Increased sales by an estimated 20pc per customer.

County Wexford, Ireland

• Maintained the calendars and travel schedules of the photographer.• Dealt with incoming and outgoing calls in a professional and friendly manner with her clients and suppliers.• Completed daily and monthly invoices and ensured all accounts were up-to-date.• Managed the social media accounts ensuring to engage with potential and existing clients.

Wexford

• Identified a gap in the market and established this business in my home town. Dealt with all business management, including hiring, customer acquisition, and administration. Sold the business three years after foundation, at a profit of 20pc.• Generated new ideas to increase business. Opened a wine bar at night, which generated additional revenue, and created two new jobs. • Earned loyalty from customers, and 80pc of our sales were generated from repeat customers.• Increased early morning trade by 100pc by introducing €1 coffees for one hour between 7.30am and 8.30am for early commuters, and then link selling additional items.• Increased size of our business by building an outside seating area, which generated an additional 20pc a day in revenue without any additional operating costs• Operated and managed POS system and did weekly stock takes and weekly financial reports.• Managed social media accounts and engaged with customers by holding competitions and involving my customers making them feel part of our family.

Bachelor’S Degree, Business/Commerce, General, 2:1

Modules included: Financial Management, Business Strategy, Risk Management, and Corporate Governance. GPA: 3.70/4.00. This course.

Cibtac And Itec, Fashion And Photographic Make-Up, 1:1