Darrick White Email & Phone Number

Herriman, Ut, Us

United States

Draper, Utah, United States

• Partner with core DE&I team to drive employee engagement.• Drive ROI initiatives that support employee community & inclusion with planning/coordination of 50K per year. • Organize, schedule, and deliver ongoing community events that increase awareness across the workplace, marketplace, and workforce. • North America Lead for the core Movember team and foundational partnership YoY.

United States

Draper, Utah, United States

• Advocate for Quality & Coaching standards.• Project manage key operational drivers to fulfillment with LEaD stakeholders that improve CS/stakeholder experience. • Validate action plans & quality evaluations MoM and deliver key insights to stakeholders. • Upskill, train, and support OS POC Coaches/Ops Managers to increase coach effectiveness, efficiency, and impact. • Validate & analyze data/resources to increase effectiveness and standardization that delivers sustainable behavioral/global performance. • Design & deliver ongoing coach development trainings for IH/OS in order provide continual skill development. • Mentor CDL’s regularly to enhance behavioral effectiveness, efficiency, and quality. • Drive continuous stakeholder engagement & accountability through monthly data driven insights & readouts on behavioral strengths & opportunities. • Subject matter expert in coaching approach, product, process, and tools.

Draper, Utah, United States

• Advocate for Quality & Coaching standards.• Project manage key operational drivers to fulfillment with LEaD stakeholders that improve CS/stakeholder experience. • Validate action plans & quality evaluations MoM and deliver key insights to stakeholders. • Upskill, train, and support OS POC Coaches/Ops Managers to increase coach effectiveness, efficiency, and impact. • Validate & analyze data/resources to increase effectiveness and standardization that delivers sustainable behavioral/global performance. • Design & deliver ongoing coach development trainings for IH/OS in order provide continual skill development. • Drive continuous stakeholder engagement & accountability through monthly data driven insights & readouts on behavioral strengths & opportunities. • Subject matter expert in coaching approach, product, process, and tools.

Draper, Utah, United States

• Launched 2 new teams of 20 that successfully transformed the hybrid fraud approach with High Risk/ATO mitigation and Counterfeit mitigation. • Partnered with Category/Policy managers to create API’s for Fraud and department managers to set department measurables / Targets. • Analyze data daily in order to drive performance improvement. • Drove operational standards for outsourced teams that drove accountability, efficiencies, and deliverables. • Own, organized, and delivered project deadlines and quality assurance to meet business need.

Draper, Utah, United States

• Launched 2 new teams of 20 that successfully transformed the hybrid fraud approach with High Risk/ATO mitigation and Counterfeit mitigation. • Partnered with Category/Policy managers to create API’s for Fraud and department managers to set department measurables / Targets. • Analyze data daily in order to drive performance improvement. • Drove operational standards for outsourced teams that drove accountability, efficiencies, and deliverables. • Own, organized, and delivered project deadlines and quality assurance to meet business need.

Draper, Utah, United States

• Provided ongoing quality evaluations and monthly action plans. • Assisted team leader in driving behavioral & performance improvement• Provided ongoing behavioral development by assessing strengths & opportunities. • Assess Behavioral improvement through analytics (Bix/Tableau/etc).

Draper, Utah, United States

Customer Experience Teammates provide top notch customer service in a fast-paced multi-channel environment including inbound and outbound phone calls, email and chat. Top notch Customer Experience Teammates will establish trust and relationships between eBay and the community while maintaining a high level of detail and accuracy. Customer Experience Teammates are expected to operate in a predominately live contact environment, responding to a variety of incoming customer calls. They will be expected to utilize unparalleled problem solving and conflict resolution skills in their day-to-day tasks. Performance metrics include average handle time, average speed of answer, and after call work time as well as achieving high customer feedback scores. Support issues could include answering questions about eBay site functionality and policies, helping to troubleshoot and facilitate issue resolution.Manages the Top Buying account on eBay to ensure that business need is successful and accomplished. Ongoing feedback and development is provided daily.

Salt Lake City, Utah

• Organize & Deliver 1:1 & Group Coaching sessions that target root cause behaviors that are measured through life transformation experiences and outcomes.• Content design, Marketing, educational offerings, and verbal/written communication provided to the public for increased awareness & insights regarding experiential & practical applications.

South Jordan, Utah, United States

• Managed 2 teams of 8 individuals focused on project completion, quality assurance, and adhering to timelines for each contractor / homeowner• Performed bid estimates, customer relations, and overall project management from E2E that drove continual and increased business overtime.