Assistant Operations Manager
Norfolk, Virginia, United States
Made sure that monthly operators’ assessments were completed and delivered in a timely manner in compliance with the set department guidelines. Contributed to the improvement of productivity, effectiveness, and efficiency in the operations center. Identified and developed ways to resolve problems or cope with issues, which directly affect the accomplishment of operations center goals and objectives. Gathered information, identifying and analyzing issues, and developing recommendation to resolve substantive problems of effectiveness and efficiency of work operations. Assisted the station’s accounting department with reconciling the traffic log for billing purposes. Ensured scheduled log and on-air records balanced. Reviewed budget requests with senior management to determine areas to reduce and expand. Assisted in preparation and presentation of agency budget requests. Maintained database of monthly financial analysis reports and budget modifications. Provided quarterly performance evaluations for shift supervisors. Delegated as the lead for completion of the hiring process. Developed the department’s cross-training engineering initiative. Set priorities for staff based on department’s goals, scheduled events and any corporate contingencies. Set yearly goals, mid-year check-ins and end of year performance evaluations for shift supervisors. As Assistant Operations Manager, when needed I facilitated corrective disciplinary matters with Human Resources. Approved the department’s payroll timecard procedures in the absence of OM. When necessary extracted data via various queries – forwarded reports to corporate engineers for review. Retained by management to assist in the creation, test, and development of a new in-house software application. Composed the department’s first training manual. Transcribed information to an intranet HTML web page.
