Public Safety Communication Specialist
CurrentLicensed Advanced Texas Commission of Law Enforcement TelecommunicatorFire/EMS DispatcherNCIC dispatcherServe callers through journalistic questioning, de-escalation techniques, and maintaining calmness so they receive the needed quickest and safest response from field responders. Guide callers to city departments or other agencies necessary for their needs. Disseminate accurate information to field responders resulting in responder safety and better patient/caller care.