Managed Institute classrooms, student database, course scheduling, and website updates. Completed direct customer support for enrolled students through email, Google Classroom comments, phone, WhatsApp, and Facebook messenger. Created recording processes for assignments and evaluation videos. Designed and implemented a series of interconnected spreadsheets for several levels of end users using code.Administrative, technical, and scheduling support to the Director. Assisted in book editing.Assisted in development of website, online store, LMS, and online dance education curriculum.Provided oversight of teaching assistants’ completion of grading and customer service. Processed and posted video evaluations by teaching assistants in student grade sheets. Collected, tracked, and processed annual scholarship applications and student testimonials.Completed research to find LMS programs to design an equivalent with the web designer team.Worked with the attorney on contract creation and review.

Successfully balanced a multitude of tasks including meeting coordination, preparation of detailed tax return mailings, scanning, filing, multi-line phone, and data entry in client database and billing software. Initial point of contact for customer service and tax service scheduling.

Implemented group and individual instruction for over 200 students to improve their proficiency of the English language.

Fulfilled bookkeeping tasks for commercial property management. Included tenant communications, office organization, and financial deposits.Assisted owner with litigation preparation.

Completed customer support via email, phone, and in person. Prepared and distributed course materials to participants before and during live workshops. Coordinated performance planning and execution, workshop planning, and travel arrangements.Organized marketing tasks such as newsletter preparation and editing, social media, marketing event logistics, and promotional materials.Completed financial tasks such as bookkeeping, vendor payments, daily deposits, monitoring budget for programs and events, and communicating with director and accountant as needed.Managed online store and POS inventory. Ordered tangible products from garment makers, screen printers, and record companies. Completed daily orders fulfillment. Created and implemented record keeping protocols for memberships, workshops registration, liability waivers, and contract deposits. Assisted director in organizing and managing dancers for group performances. Filmed dance classes and edited digital media for online class website.Assisted in application for accreditation. Worked with attorneys on contract review and litigation preparation.