Annalu De Moura Archanjo Costa Valmorbida Email & Phone Number

Burnaby, Colúmbia Britânica, Canadá

- Oversaw service delivery and created a supportive environment for the team.- Ensured organized and clean physical spaces to enhance workplace efficiency.- Provided office support and handled weekly purchase orders for necessary supplies.- Maintained stock of supplies to ensure the quality of service delivery.- Assisted in the planning and execution of company events.- Took charge of company communication and team operations.- Sent timesheets for payment processing.- Ensured the supply of materials and safety equipment to the team.- Managed various administrative responsibilities to support overall activities.

New Westminster, Colúmbia Britânica, Canadá

- Provided exceptional customer service and managed product offerings primarily in the restaurant, adhering to company standards.- Ensured strict compliance with food handling and cleaning procedures to meet public health standards.- Oversaw the proper use and maintenance of restaurant equipment and utensils to prevent damage or loss.- Adhered to company standards for maintenance, cleaning, and sanitation, maintaining high productivity and service levels.- Promptly reported any customer satisfaction issues, followed prescribed procedures for organizing the work area, and assumed responsibility for store opening and closing.- Processed customer transactions through Square (POS) and generated accurate financial reports.

Rio De Janeiro, Rio De Janeiro, Brasil

- Collaborated with advertising agency for briefing, monitored job deliveries, and tracked digital media results.- Approved advertisements in magazines targeting both the medical public and consumers.- Secured city hall licenses for the operation of stands during Medical Journeys.- Managed quotation, preparation, and monitoring of marketing materials, ensuring stock control.- Controlled the budget for the marketing department, including the assembly and monitoring of large events.- Oversaw budget and production of gifts, maintaining direct contact with the company's VP to address marketing department demands.- Monitored logistics for sending marketing materials to the entire sales team, distributors, and brand representatives.- Organized events, including hiring suppliers, managing space, and coordinating teams.- Conducted training for the sales team and executed internal marketing actions.- Took responsibility for supplier contracts, payments, and overall budget management.

Rio De Janeiro, Brasil

- Managed service for franchisees across 280 stores, acting as the main interface with the agency.- Oversaw the request, adjustments, and briefing processes, ensuring daily follow-up for the timely delivery of materials to suppliers (Agency, Production).- Conducted media negotiations for TV and Radio, maintaining budget control for the area.- Executed internal marketing actions, including the production of internal communications.- Assembled the Monthly Posts calendar with Macro and Micro Marketing actions.- Analyzed reports on Social Networks, actively engaging in posts and overseeing the interface with advertising agencies for promotional and institutional campaigns.- Monitored and guided franchisees' social networks to align posts with the target audience.- Analyzed Campaign Reports on social networks, WhatsApp, and Email Marketing.- Led the visual communication efforts for new and remodeled stores.- Managed trade marketing actions and took charge of training employees and franchisees.- Implemented marketing actions for crisis management.

Rio De Janeiro, Brasil

- Conducted strategic analysis for organizational goal achievement- Collaborated with advertising and trade/POS agencies for promotional and institutional campaigns- Provided detailed briefings to agencies, adapting layout, texts, branding, and images to company guidelines- Ensured weekly follow-up with agencies for timely material delivery- Visited stores to oversee marketing actions, POS organization, and execute promotional activities and events- Managed service to Institutes, covering 36 stores and 10 stands- Oversaw control of promotional and institutional graphic materials for stores in RJ, ES, SP, MG, and BA- Traveled to other cities and states for business purposes- Organized Bloco das Cacheadas, handling licensing, legalization, budgeting, supplier contracting, partnerships, and media coordination- Managed Call Center (SAC), overseeing implementation, team training, and result delivery to Performance Management- Managed Customer Satisfaction surveys, including creation, result tabulation, and delivery- Led OBZ (Zero Base Budget) package for budget adherence- Conducted negotiation and installation of media, coordinated opening event materials, and managed store openings- Produced Book of Cuts for the Institutes, overseeing model selection, photographic casting, and photo production- Led company's CRM project, including database control, online/offline promotions, and project functionality monitoring- Conducted competitor analysis, evaluating store locations, products/services, prices, and payment methods

Rio De Janeiro, Rio De Janeiro

- Preparation and coordination of institutional and sales events, - Coordination of marketing actions, including assistance in sales campaigns with advertising agencies, - Contacting suppliers for product/service quotes, contract negotiations, and rescission with suppliers, - Creating spreadsheets for budgeting, sales, and overall controls, - Preparation of slide presentations and assistance in creating internal sales campaigns and partnerships, - Supervision and assistance to POS's (sales stands), - Management of social media networks and preparation of marketing proposals, - Assistance to the sales team, including managers, coordinators, and brokers, - Sales team training and preparation of training materials, - Experience with customers and luxury products,

Rio De Janeiro, Rio De Janeiro

- Proficient in SAP logistics, with expertise in issuing purchase orders, - Management of orders and billing, ensuring meticulous follow-up, - Negotiation with carriers to optimize logistics operations, - Prompt claims management to address issues efficiently, - Collaborative work across departments, improving overall activity efficiency, - Direct contribution to external customer service excellence through effective coordination and communication with various sectors,

Rio De Janeiro, Rio De Janeiro

- Preparation and supervision of marketing actions, - Quotation of products and services for purchases, - Requesting authorization for payments from the board, - Conducting interviews and training for POS receptionists, - Handling deals and cancellations of contracts directly with suppliers, - Assisting in the assembly of graphic materials, sales, and project presentations, - Participation in the preparation of advertising materials, - Control of sales through spreadsheets and graphics, - After-sales and customer service responsibilities- Preparation of marketing proposals, - Receipt of contracts and direct contact with the advertising agency, - Collaborative work with different departments, - Sending email marketing and direct mail, - Endo marketing activities: Book remaining, internal communication, internal promotions, events, videos, and entertainment.

Rio De Janeiro, Rio De Janeiro

- Expertise in training sales employees, including the formulation of training materials and customer service rules, - Involvement in the selection process for hiring personnel, including dynamics and interviews- Creation of promotional folders using tools like: Corel Draw, Gimp, and Photo Shop, - Development of differentiated payment methods and transformation of images and texts in HTML, - Sending virtual direct mail and creation and sending of commemorative cards for registered customersInventory control responsibilities, - Management of active and passive calls, along with customer contact through emails, - Sending company presentations to customers, - Endo marketing activities, including internal communications, company introduction letters, formulation of internal rules, promotions, schedules, complementary activities, organization of the work environment, organization of internal events, and creation of performance bonusesImplementation of weekly and monthly reportsMarketing tasks such as creation of gifts, promotions linked to gifts, organization and presentation at events, and partnerships in cultural eventsQuotation of materials needed by the department.

Bacharel Em Marketing, Marketing

Master Of Business Administration - Mba, Comunicação E Marketing Digital, 8,0