Anna A. Email & Phone Number

New York, NY, US

New York, NY, US

New York City Metropolitan Area

• Orchestrated seamless onboarding process for new hires and provided mentorship and guidance to newly onboarded members of product receiving team. Resolved all consigner relations inquiries by leveraging Zendesk and.
• Attained promotion to role of Product Receiving Coordinator based on exceptional performance, grasping intricate concepts, and surpassing daily deliverables quota established by management.
• Enhanced operational efficiency across multiple facilities by developing comprehensive operating procedures and documentation, and optimizing departmental structure.
• Maximized customer satisfaction by resolving a minimum of 50 issues per day and responding to all customer service and consignor relations Zendesk tickets within 24-hour Service Level Agreement (SLA). Show less

Secaucus, New Jersey, United States

• Played a vital role in achieving business objectives by significantly reducing number of corrections required to less than 5 per month. Enhanced production efficiency by providing valuable support to production.
• Received a minimum of 275 items into system daily, maintaining seamless integration and accurate inventory management.
• Minimized escalations and customer complaints by… Show more Played a vital role in achieving business objectives by significantly reducing number of corrections required to less than 5 per month. Enhanced production.
• Minimized escalations and customer complaints by implementing streamlined processes and improved organization techniques.
• Uncovered pertinent information/patterns and ascertained authenticity of items by utilizing online search methods. Show less

Greater New York City Area

• Served as a liaison with buying team to ensure consistent and on-trend availability of store inventory in response to evolving customer needs and trends. Created and curated high-quality photos for store's Instagram.
• Identified valuable assortment opportunities via comprehensive analysis of sales reports and collaborated with company buyers.
• Increased sales and revenue by deploying efficient sales strategies and utilizing Magento program for fulfilling Omni orders and RetailPro for regular point-of-sale (POS) orders.
• Exceeded weekly sales target of $1K by showcasing exceptional performance and driving revenue growth.
• Expanded business's online presence and audience by boosting Instagram following by 700 within a single season and broadening brand's reach and visibility. Show less

Edison, New Jersey

- Generated repeat business through exceptional customer service.- Trained and developed new associates on POS system and key sales tactics.- Created visual marketing and styled window displays.-Completed all point of sale opening and closing procedures.-Preserved a perfect attendance record for 30 months.

Paramus, New Jersey

-Researched latest trends and accessories to help satisfy customer shopping desire-Made appointments with clients and assisted in fittings-Processed cash and credit payments rapidly and accurately -Prepared merchandise for sales floor

Master'S Degree, Fashion Marketing

Bachelor'S Degree, Human Resources Management/Personnel Administration, General