Product Director And Head Of Profession
Current* Developed and communicated the overall vision of the product in conjunction with the Digital Service Manager (DSM).* Responsible for prioritising and maintaining the product backlog.* Created and maintained the product roadmap and ensured buy-in from key business stakeholders. Ensured that the roadmap was followed by the scrum team.* Ensured that user needs remained central to decision-making. Attended user research lab and remote sessions. Worked closely with the User Researcher, Content and Interaction Designers.* Ensured that usage data, user research outputs and user feedback was turned into actionable insights and that there was clear distinction between ‘user needs’ and ‘user wants’. Interpretation and analysis of qualitative and quantitative user data.* Worked with stakeholders to define and measure performance metrics. Used Google Analytics to capture and report this.* Prioritised service improvements for digital and assisted digital channels.* Identified opportunities and generated ideas for improvements to the product to meet user needs. Monitored product feedback once the product was Live. * Education of key business stakeholders on Agile and user driven design principles.* Assisted the business with product communication and launch.* Managed stakeholder expectations to ensure that the product delivered business value.* In conjunction with the DSM ensured team readiness for GDS alpha & beta assessments. * Managed stakeholders, prioritised and managed business expectations and requirements based on agreed priorities through regular show and tells, sprint planning and sprint review sessions.* Community lead for the digital delivery centre Product Manager Community. Liaised with the Product Manager communities in the other digital delivery centres to share and re-apply skills and knowledge and bring in best practice.
