Competency FocusedAs a senior Customer Care executive with extensive global leadership experience across Sales, Client Relations, and Customer Service, I currently study at Western University.A widely exhaustive experience in the field of Customer Care has equipped me with a specialized skill set spanning the following areas:-> Customer Satisfaction- Led team of 13 to manage customer issues and complaints; received a customer service award for highest average bill count per customer, demonstrated my ability to upsell products.-> Customer Service- Managed consumer relations, resolving complaints and inquiry calls to support order fulfillment for online retailers; implemented customer service for mobile tracking of orders, resolving complications with related issues for 100+ orders.-> Issue Resolution- Established escalation routes to facilitate timely resolution of customer issues to ensure a positive brand image and maintain long-lasting relationships with customer advocacy groups