Anna Howard Email & Phone Number

Tempe, Az

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Originally hired as a Business Analyst and through consistent on-time delivery of project artifacts and an active participant in the software delivery cycle, received numerous promotions into my current role. Proactively communicate and collaborate with external and internal customers to gather and analyze information to develop, maintain, replace and alter or enhance system architecture or software. • Interact and present to C-level executives on multi million dollar post merger projects to consolidate and integrate payment processing platforms• Provide support to stakeholders in evaluating and selecting a technology solution for a settlement accounting reconciliation system• Collaborate with design team members to define and implement solutions.• Provided support to fellow Change Agents in identifying 'waste' of resource time and company dollars by suggesting alternatives to reduce or eliminate via innovative process improvements.• BA on a global project focused on delivering an innovative servicing platform that reduces system duplicity and best supports system's scalability leveraging Salesforce architecture • Support the organization's culture goal to develop a BA Center of Excellence and Community of Practice through engaging and encouraging team participation • BA on numerous projects to elicit and manage requirements thru SDLC including: Enhancements to existing systems, sun setting of systems, sizing and estimating of client requested projects, Closed-loop payment solution • Scrum Master for cloud team focused on building infrastructure as code • Technology stacks supported: JavaScript, XML, C, Java, SAML, HP-UX, AIX, Informix, DB2, C#, .NET, Windows, Linux, SQLServer

Tempe, Az

As a leading global technology solutions provider, Avnet designs and supplies computer solutions for manufacturers and OEMs for its customer base. Hired for business analysis acumen across varied industries (retail, health, banking) and demonstrated ability to self manage priorities. Served as liaison between IT and the customer (business) to gather and document user requirements and continue to ensure all project tasks are in accordance with customer's expected outcome. • Coordinated testing activities with customer and collaborated with Training to ensure application knowledge and support aids will meet business needs • Functioned as an Auditor for internal processes for Avnet business groups • Held responsibilities as BA and Project Manager for build-out of an in-house tool to configure, price, and quote computers using original equipment manufacturer component parts to build a customized computer solution for Value Added Resellers

Now defunct, Flex Solutions offered it's client base consultancy and professional services in deploying new programs and software solutions. Hired based on Banking operations experience in the credit card industry along with being a recent college graduate. Experience managing teams and ability to travel to client sites across the US. Played an integral role in program managing product development projects as well as writing functional requirements for companies in the following industries: internet voting, healthcare, and telecommunications • Participated in project partnered with Election Services Corp, Garden City NJ to bring electronic voting to AZ • Project Manager for 2nd generation of Motorola Clip-On Organizer for Motorola StarTAC Phones; Contracted as a consultant out Motorola’s Libertyville, IL facility to work with engineers, managing the product through approval process for release into marketplace

Now defunct, offered professional services to integrate with it's parent company, MicroAge. Installed and trained Resellers across the US on both the client-server version and web version of ECadvantage procurement application.

Bank of America is one of the world's largest financial institutions. Initially hired as a Credit Card Fraud Analyst within Issuing responsible for researching of cardholder disputes and worked to resolve with affected card brand. Promoted to Operations Manager overseeing 17 Fraud Analyst. Developed strategies to evaluate performance and assess capacity and needs. Later fulfilled role as a liaison between the vendor and business unit to enhance technology of processing platforms.