Chris Rountree Email and Phone Number
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Chris Rountree personal email
Chris Rountree is a Manager of Applications System Development at Global Payments Inc. at Global Payments Inc.. They possess expertise in microsoft word, team leadership, microsoft excel, powerpoint, multi tasking and 8 more skills. Colleagues describe them as "As a Sr. Project Manager I had the privilege of working with Chris at Allstate. He was the portfolio coordinator for most of my projects. I found Chris to be the one person who was able to decipher the project financials and reconcile the budget in a very complicated system. He worked hard to find answers and uncover inconsistencies and was an important resource as we reorganized our IT operations. Chris would be a great asset to any organization."
Global Payments Inc.
View- Website:
- globalpaymentsinc.com
- Employees:
- 12257
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Manager Of Applications System DevelopmentGlobal Payments Inc. Jun 2023 - Present
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Supervisor Of Applications System DevelopmentGlobal Payments Inc. Jun 2022 - Jun 2023• Lead a team of 15+ Software Engineers in Mobile Software Development on Vital (Point of Sale)• Responsible for managing Mobile Tech Debt and Business Objective Projects• Android Mobile stack is in Kotlin/Java and iOS stack is in Objective C/ Swift for a payments Point of Sale application• Restructured team in a manner that restored accountability across both teams in less than 6 months while in a remote environment• Hired 7 iOS Engineers and 1 Android Engineer and created an onboarding process that allowed members to start contributing in less than 2 months• Manage capacity planning and roadmap for internationalization initiative into 4+ countries (Localization)• Responsible for communicating technical risks, milestones, and project status by country to stakeholders on a bi-weekly basis• Implemented Feature-Flags to reduce merge conflicts during the Release
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Associate Manager Of Technical OperationsGlobal Payments Inc. Aug 2020 - Jun 2022• Reduced resolve time of cases by 40% through implementing new practices centered around accountability in a remote environment• Developed process called "Weekly Learn" where staff writes knowledge articles that allow the whole staff to learn processes and system knowledge on a weekly basis• Guide senior staff with communications and case management for sensitive clients on a as needed basis• Manage communications during critical outages between Dev, Technology, Account Management, and Clients • Coordinate with Product, QA, and Support when releasing Mobile Apps in Google Play store and App Store• Serve as bridge between Tier 2 Customer Service Reps and Development when cases need to be escalated• Tracking Tier 2 cases to see if any patterns in issues reported and escalating on as needed basis• Represents Operations in weekly Change Advisory Board Meetings• Point of Sale (Vital) Payment Gateway (Transit)
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Senior Operations AnalystGlobal Payments Inc. Feb 2019 - Aug 2020• Led training classes in Heartland, Omaha, and Belfast on how the system works and reduced escalations by 32% from Belfast by identifying and documenting knowledge gaps for management• Provide Customer Insight to both the BA and QA when developing new features and submit feature requests on behalf of all customers• Uncovered data error impacting less than 1% of all payments on the platform that had a $600K impact over 1 year• Logging cases to DEV when new issues arise in Production• Explained issues in Weekly Stakeholder Meeting for Operations• Point of Sale (Vital) Payment Gateway (Transit)
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Senior Analyst Of Finance And PlanningCrowley Aug 2018 - Jan 2019Controlled all the commercial and government buy and sell rates for all Crowley within two separate systems• Learned to interpret contracts and develop spreadsheets to load the cost metrics into 3G System• Setup the 3G system logic to automatically apply the proper contract to an order while maintaining a 90% autonomous hit rate• Led manual government rate audits• Wrote scripts in SQL to end manual government rate audits. The manual process took 40 hours a week to check 10% of transactions. The script was able to check 100% of transactions in less than 1 minute.• Identified a system code that allowed Crowley to identify the absolute minimum buy rate on confidential tariff tables for transportation• Responsible for all buy and sell rates loaded in to both TMW and 3G• Developed the Standard Operating Procedure for TMW (1992) that outlined all financial functionality and identified modification impact of all tools -
It Portfolio CoordinatorAllstate Jun 2017 - Jun 2018Jacksonville, Florida Area• Created the Financial Playbook for Allstate Executive Leadership that outlined the tools, process, and logic involved in all financial models / calculations across the systems • Identified a process gap that was hidden for 2 years that caused a Management Level Reporting variance in SAP of 6% ($30 Million) company-wide and delivered a presentation to the Chief Technical Officer (CTO) • Developed a financial forecasting model in Excel for a $38 million-dollar project that achieved 98% accuracy when compared to cost over a 6-month period• Created End to End System diagram of All Reporting Systems• Lead training of Senior Managers that allowed to correctly use the cost reporting tools which contributed to spend visibility
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Senior Client Services ConsultantSungard - Now Part Of Fis Jan 2014 - Jun 2017This was a Level 1, 2, and 3 Technical Support Role• Performed Hosted and Non-hosted Server Application Updates• Upgraded Services that host the application• Communications with End-Users and End-Users' Technical Teams• Handled client challenges, issues, and built relationships via phone, webinar, and email• Case Management and Dev Issue Reporting• Represented Support in Prioritization Meetings• Served as Team Lead of UAT (User Acceptance Testing) this is involved coordinating with the team all the different test cases possible and having QA test each scenario• Server as Team Lead of Education and Training Process for SAAS(Software As A Solution) clients which involved documenting new features and delivering a live training to 300+ end Users -
Commercial Real Estate Analyst InternshipSmith Equities Jan 2013 - Apr 2013Orlando, Florida Area
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StockerWalmart Feb 2012 - May 2012Orlando, Florida Area -
Seasonal Electrician AssistantT&M Electric Jun 2011 - Aug 2011Jacksonville, Florida Area
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Seasonal Electronic Filing ClerkFederal Employees Benefits Group May 2005 - Aug 2010Jacksonville, Florida Area
Chris Rountree Skills
Chris Rountree Education Details
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Master Of Business Administration (M.B.A.) -
Finance, General
Frequently Asked Questions about Chris Rountree
What company does Chris Rountree work for?
Chris Rountree works for Global Payments Inc.
What is Chris Rountree's role at the current company?
Chris Rountree's current role is Manager of Applications System Development at Global Payments Inc..
What is Chris Rountree's email address?
Chris Rountree's email address is ch****@****nts.com
What schools did Chris Rountree attend?
Chris Rountree attended University Of North Florida, University Of Central Florida.
What are some of Chris Rountree's interests?
Chris Rountree has interest in Animal Welfare.
What skills is Chris Rountree known for?
Chris Rountree has skills like Microsoft Word, Team Leadership, Microsoft Excel, Powerpoint, Multi Tasking, Sql Server Management Studio, Troubleshooting, Collaborative Problem Solving, Software Documentation, Business Analysis, Microsoft Powerpoint, Customer Service.
Who are Chris Rountree's colleagues?
Chris Rountree's colleagues are Sehwani Bernales, Jaywant Patil, Sakshi Rithe, Greg Lyons, Mark Joseph Patula, James Cain, Jamie Anne Jimenez, Cia.
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6bellsouth.net, comcast.net, hotmail.com, ameritrade.com, cingular.com, gmail.com7 +142376XXXXX
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Chris Rountree
Liberty Hill, Tx -
Chris Rountree
Passionate About Empowering People And Teams To Lead And Win With Excellence.United States -
Chris Rountree
Jefferson, Ga1morgan.k12.ga.us
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