Anna Hunt Email and Phone Number

• Coaching new writers and editors through the content creation process• Meeting with other team members, including writers, senior editors, project managers and marketing directors, to create content• Reviewing story or article ideas• Uploading content to a management system• Revising content

• Review prospective student applications for college admission• Research and verify the accuracy of application information• Follow-up with students to verify any application issues, including discrepancies or missing information• Contact applicant references to verify information included on resumes, letters of recommendations, and applications• Create profiles for each applicant and work collaborative with other counselors to review make final approvals• Coordinate applicant approval process with various educational departments as needed• Meet with and interview prospective students prior to final application decisions• Create and maintain recruitment guidelines and goals to use for future recruitment efforts

• Coaching new writers and editors through the content creation process• Meeting with other team members, including writers, senior editors, project managers and marketing directors, to create content• Reviewing story or article ideas• Uploading content to a management system• Revising content

• Purchase goods or services that meet the quantity and quality expectations of the organization• Evaluate and negotiate contracts with vendors• Track inventory and restock goods when needed• Stay up to date on industry trends and new products• Compare available goods with industry trends to determine appropriate pricing

• Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities• Develop and maintain favorable relationships with new and existing customers• Have a working knowledge of pricing strategies for customers within dedicated territories• Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns• Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.• Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets• Establish trust and build strong business relationships with customers and assigned field team• Participates in and occasionally lead customer meetings• Participates on weekly territory calls and make in-field visits, as appropriate• Align with other members of the sales organization to support overall company revenue targets

• Manages the calls/complaints of the consumer affairs team and contact center.• Conducts quality control evaluations on calls and cases, monitors consumer affairs representatives’ performance; troubleshoots efforts and resolution techniques.• Steps in as necessary to provide specialized service to customers who have experienced recurring issues or problems with the company’s products or services.• Documents consumer complaints; provides feedback and best practices guidance to representatives after resolution of the complaint.• Conducts team meetings to discuss issues and topics affecting the team such as performance, updates to procedures and processes, new products, or new technology.• Performs other related duties as needed.