Anna Michaud Email & Phone Number

Improved product SUS (System Usability Scale) score from 68 to 92 by redesigning the information architecture of a B2B SaaS web-based tool with validation from external and internal card sort results.Managing a user experience team of four on multiple projects simultaneously with 100% on time delivery rate to development teams. Working collaboratively with two product managers to create a 2024 and 2025 product roadmap which outlines project timelines across design, content, research, and development to drive feature priorities and align on a cohesive product vision.

Remote

Helped secure a $750,000 customer contract by correcting four accessibility violations and leading efforts to enforce accessibility first designs to ensure future designs pass Web Content Accessibility Guidelines and VPATs.Facilitated a collaborative workshop with 23 participants which resulted in 7 key findings on user pain points and presented these findings to product stakeholders to align the team on next steps for feature updates.

United States

Reduced design time and delivery to development by 30% by establishing a mobile design library in Figma based on brand guidelines and native user interface components for iOS and Android.Increased client satisfaction by 75% by advocating for design features based on Client Listening System reports to improve user needs and align product stakeholders with current product pain points.

Seattle, Washington, United States

Bellevue, Washington, United States

Generated an average of 15% higher profits with e-commerce website redesigns based on customer user research and feedback. Established a 100% on-time project delivery rate by finishing all website design specifications at least 24 hours early to meet customers’ hard deadlines and delivered to developers early for quality assurance.

Dallas/Fort Worth Area

Working on B2C and B2B airline solutions.Lead a team of 8 interns to design a GDPR compliant mobile application with a functioning prototype from scratch in 10 weeks and pitched the product idea to company executives, placing 2nd out of 12 teams. Designed high fidelity mockups of a smart watch application with interaction gestures and animations to be used as a proof of concept for the development team’s 2019 hack-a-thon challenge.

Seattle, Washington, United States

Generated and implemented a screener phone survey of 40 people to find 12 appropriate users. Conducted 12 in-person interviews to collect both qualitative and quantitative data, resulting in 50 new insights on the product market and competitive landscape.Created 15 data visualization graphs based on the synthesis of 200+ survey data points to pitch 7 new design principles company executives to consider for future product features.