- Led day-to-day product function; Product Owner for up to three engineering squads at a time.- Ran and refined internal product processes, including stand-ups, retrospectives, and fortnightly team lookahead meetings, driving operational efficiency and increased team satisfaction.- Managed the entire product lifecycle from discovery to delivery, ensuring alignment with company goals and driving product success.- Owned and executed product marketing efforts, including writing a fortnightly changelog and featureannouncements, and running internal product demos.- Collaborated closely with the CPO to define and continually refine product strategy, ensuring it was aligned with evolving business goals and market demands.- Regularly met with other C-suite stakeholders (CEO, Co-Founders, and CTO) to align product direction with core company objectives and challenges.- Developed and launched a Voice of the User program; spearheaded user research and prototype testing to better understand and address user pain points, leading to a 15% increase in user satisfaction (measured by product market fit)- Managed ATS partnerships commercially and from a technical perspective- Collaborated closely with Data Analyst to ensure accurate tracking of features and success measurement against objectives.- Successfully introduced new product techniques to the team, such as Six Thinking Hats and User Story Mapping

- Led customer onboarding, onboarding up to 15 new companies a week ranging from founders to enterprise companies.- Implemented a structured feedback system for the customer success team, enabling efficient logging and actioning of customer insights, culminating in a monthly company-wide report that highlighted key user needs and helped the engineering team prioritise features effectively.- Developed deep customer engagement by understanding the goals and usage patterns of each company, driving success and supporting their long-term objectives.- Expanded and nurtured customer relationships, contributing to sustained growth in customer retention, satisfaction and revenue.

- Managed client life cycle process from sales handover to end of process, with a focus on Not-For-Profit and Education accounts.- Ensured positive customer experience by proactively managing and growing client relationships, providing on-going support throughout client life cycle, resulting in a high NPS and several clients returning and / or recommending Nurole.- Exercised independent judgement and analysis in determining the best methods to resolve issues and ensure client loyalty and satisfaction, using data to recommend and implement product changes.- Oversaw and implemented recruitment projects (NED, Chair, C-level), mapped out the market, made approaches and converted to applications contributing to high placement rate and delivering client & candidate success.- Exercised strong ability to multi-task and work cross-functionally in a fast paced environment.