● Restructured team priorities to balance clinic needs resulting in a reduction in patient referral backlog by 42%.● Led individual quality training to decrease error rate as well as improve employee confidence and performance. ● Implemented transformational leadership to provide a safe, positive, and encouraging environment.

● Planned and managed 30+ refuse routes per day culminating in over 23,000 customers serviced with 100% efficiency.● Created and implemented streamlined communication systems to increase driver comprehension and retention by 75%.● Utilized real-time data on per household waste to properly distribute services resulting in a reduction of billing errors by 81%.● Developed start-up processes prioritizing the needs of the frontline employees decreasing start-up time by 57%.● Prioritized employee relationships ensuring a safe, trusting environment dedicated to success and growth.● Managed and completed 83+ specialized projects focused on change management, operations expectations, customer satisfaction, and employee retention resulting in a savings of $120K.● Company expert in geocaching and sequencing utilizing real-time employee feedback covering 65+ routes increasing route accuracy and productivity by 97%.

● Authenticated and validated documents to assess eligibility for driver's licenses and title transfers, ensuring compliance with government standards.● Created meaningful relationships with an extensive customer base, averaging 75 individuals daily, to deliver a superior level of customer service, fostering client satisfaction and loyalty.● Executed the seamless processing of DNR licenses, renewals, and transfers, demonstrating precision and adherence to regulatory requirements.● Expediently addressed customer inquiries and requests showcasing a commitment to responsiveness.

● Facilitated the promotion of 18 employees within a single year showcasing a keen eye for talent development and organizational growth.● Retained 29+ employees who were on the verge of losing their job through empathetic leadership and high workplace standards resulting in 22 of these employees being promoted within the company.● Elevated employee morale through consistent encouragement fostering a positive workplace culture conducive to productivity and engagement.● Enhanced and sustained relationships with both internal and external stakeholders demonstrating effective collaboration and ensuring alignment with organizational objectives.● Designed comprehensive onboarding, offboarding, promotional checklists, and training plans increasing consistency in employee onboarding and decreasing manager preparation time by 49%.● Led and developed the Penny George Health and Healing service line ensuring consistent service levels of 70% or more throughout a global pandemic.● Monitored call quality and provided individualized constructive feedback to enhance performance and address areas for improvement decreasing error rate by 96%.● Collaborated with peers and leaders to establish operational expectations resulting in an increase in consistency by 72%.