Anna Pelletier Email & Phone Number

New York, NY, US

New York, New York, United States

New York, United States

- Spearheaded a comprehensive training and enablement initiative during a critical period of pricing restructuring, effectively upskilling a 200-person Customer Success team. The seamless transition also contributed to retaining 11,000 customers amid a sensitive market landscape, saving the company $1 million in anticipated credit expenses.- Orchestrated.

- Created 4, 30 minute online trainings and led 3, week-long live workshops for 170 employees within my first two months in the role.- Developed the first consistent feedback loop with each internal team to ensure real time updates and establish camaraderie and openness for improvement.

Greater New York City Area

- Trusted source of knowledge and expertise for the Support team. Answered questions and provided insight to processes, crafting responses, and assisting in cases with more complicated elements.

Greater New York City Area

- First line of contact for Justworks admins and employees. Delivered appropriate responses, creative solutions, and empathetic communication for a timely response.- Mentored 4 Customer Success Representatives.

4100 Montrose Boulevard

• Analyzed workflow procedures across departments, creating new systems that achieved a 4 day reduction in student packet wait time by prioritizing multiple functions and tasks, managing time efficiently, and.
• Developed communication and email protocols to direct specific requests and reduce response times for admissions counselors
• Ensured a 24 hour turn around in accurate and timely entering of admissions decisions and enrollment deposits in… Show more
• Ensured a 24 hour turn around in accurate and timely entering of admissions decisions and enrollment deposits in PeopleSoft
• Prepared student packets for admissions decisions with close attention to detail, resulting in a 98% accuracy rate for delivery and content accuracy, the highest average in the last 5 years
• Created monthly events for over 500 employees as a member of the staff social committee, increasing staff participation and staying under budget Show less

• Served as Institutional Advancement receptionist, interacting face to face and on the phone with donors and alumni daily
• Trained student workers for customer service and filing jobs
• Solved budget limits for office interior design and events by assisting in creating and operating an in house convenience store, generating an average of $200 per month
• Successfully performed comprehensive audit of all gifts made toward the planned Center for Science and Health Professions in… Show more
• Successfully performed comprehensive audit of all gifts made toward the planned Center for Science and Health Professions in order to develop an inventory of confirmed naming opportunities within the building
• Initiated large-scale project to digitize all hardcopy donor files. Reviewed and organized correspondence and documentation to prepare for scanning