Anna P. Email & Phone Number

- Responsible for understanding the analyzing vendor market landscape & identifying emerging trends during the training period- Accountable for managing Customer Success Organization vendor relationships for outsourced services- Deliver benchmark performance from the vendor community while maintaining standards for quality during the training and nesting.

Tempe, Arizona, United States

• Recruit, develop, and mentor Trainers to embody DoorDash culture and deliver exceptional training experiences
• Forge and maintain strategic partnerships with key stakeholders, including Workforce Planning, Support Operations, and Enablement
• Oversee end-to-end facilitation operations, implementation, delivery, and sustainability to ensure training excellence that surpasses DoorDash's standards
• Drive training initiatives for diverse lines of business within the support department, creating immersive course content for new hires and existing team members
• Establish and maintain certification metrics for skill development of both new and tenured representatives
• Lead various pilot programs, including a career development initiative to enhance teammate skill levels

Tempe, Arizona, United States

• Cultivated high-quality trainers and established targeted Training Team goals
• Proactively identified training gaps in Support Ops and implemented interventions to enhance efficiency and quality
• Applied adult learning theory, feedback, and operational metrics to develop enhanced training programs and activities
• Fostered a culture of curiosity, creativity, and empowerment, encouraging problem-solving within the team
• Leveraged comprehensive knowledge of Support Ops processes to suggest and assist in implementing improvements
• Collaborated across teams, providing effective communication and facilitating sessions when necessary

Phoenix, Arizona Area

• DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. By building intelligent, last-mile delivery.
• Designed, delivered, and updated enhanced training programs, activities, and refresher courses using LMS tools such as Lessonly, Iorad, Cornerstone, Canva, and Google Suite
• Built strong cross-functional relationships with Ops representatives, subject matter experts, and managers to identify process improvements
• Proactively identified training gaps and implemented targeted interventions to enhance efficiency and quality, such as creating instructor guides and new hire checklists
• Cross-skilled support teams to improve Support Ops leaders' ability to handle demand spikes and special projects
• Collaborated with support leaders, content creators, and quality teams to enhance new hire and agent experiences

Greater Denver Area

• Gusto Launched in 2012 as ZenPayroll and serves more than 70,000 businesses nationwide. Each year, Gusto processes tens of billions of dollars of payroll and provides employee benefits—like health insurance and 401(k).
• Oversaw benefit operations for companies and their employees
• Conducted candidate interviews and provided training to team members on job functions and best practices
• Developed and maintained training materials to enhance team training effectiveness
• Monitored and supervised team members throughout their onboarding process
• Updated and maintained employee benefits and compensation information with national insurance carriers

Sycamore, IL

• Ledil, Inc., a Finnish based LED lighting manufacturer opened its U.S. location in June 2016. My responsibilities included:
• Created and managed social media content
• Generated analytic reports and conducted trend analysis
• Coordinated and managed events & oversaw coordination of trade shows
• Maintained posting schedule across various media platforms
• Monitored and analyzed organic growth efforts using Google Analytics, Facebook, LinkedIn, Twitter, and YouTube

Dekalb, Illinois

• First Midwest Bank is a Chicago-based regional bank that combines global perspective with strong local knowledge. First Midwest bank acquired National Bank and Trust of Sycamore in 2016. As a bank teller:
• Processed a range of banking transactions including deposits, withdrawals, check cashing, safety deposit box, coin machine transactions, and bond redemption
• Identified the right financial services to meet customer banking needs
• Handled cash in large denominations on a daily basis ($10,000+)
• Balanced teller cash recyclers (TCRs) with totals over $100,000 and vaults exceeding $250,000
• Exceeded teller sales goals every quarter with 100% customer satisfaction

Bachelors Of Science, Magna Cum Laude, Double Major In Marketing And Leadership Management, Magna Cum Laude

• Graduated Magna Cum Laude • Double major in Marketing and Management (Leadership emphasis) • Digital Marketing Certificate • Upper level.

Associate Of Science (A.S.), Operations Management And Supervision, Summa Cum Laude

• Completed Associates in Science in general business with High Honors.