Anna Roberts Email & Phone Number

Orlando, Florida, United States

Provide clients with memorable catered events & experiences, manage Event Operations Catering Cast Members with leadership and a creative and positive work environment.-Act as the liaison between the Sales and Service Teams, the Culinary Team, and the Park and Resorts Teams to ensure the integrity of the partners and the events.-Plan and execute events both from a convention logistic and catering operation side. -Identify and clear obstacles to ensure successful events as well as investigate and respond to complaints or concerns.

United States

Support the Sales Team along with the Hotel General Manager and act as the main point of contact for the Executive Office.-Build contracts, proposals, and banquet event orders as needed/requested by the Sales Team and complete file turnovers to the Events Team to ensure a seamless handoff for the client-Assist the General Manager in preparing for and attending Owner’s Visits and Monthly Business Council Meetings-Responsible for creating organized and meticulous details of all aspects of client and VIP site visits including transfers, hotel reservations, and dining arrangements

Deliver operational excellence while working in all aspects of the restaurant to gain critical experience and knowledge of how to effectively operate a multi-million dollar business.-Build high performance teams through identifying and coaching up-and coming leaders-Manage a team of 50+ of all ages and diversities while creating an inspiring vision and holding team members accountable to high standards-Increase profitability through implementing procedures to reduce costs, escalate productivity, and promote sales-Develop a restaurant culture of product knowledge, stewardship, excitement and generosity and incorporate this into training, ongoing development, communications and everyday culture

Orlando, Florida

-Prepare proposals, contracts, and addendums for sales and catering managers as requested-Utilizes an efficient sales strategy for the maximization of hotel revenue-Composes and types routine correspondence, reports (to include banquet event orders, sales contracts, PACE report, statistical reports, etc.) based on the practice, policies and procedures at the direction of the Director of Sales

Orlando, Florida

Partner directly with the Sales and Convention Services Managers to ensure that all administrative and support functions of the department are operating effectively.-Lead Catcher - Retrieve all leads that come to the sales office and properly distribute them to the sales and catering teams-Maintain and manage the Sales and Marketing budget and ensure proper forecasting is completed each month-Ensure complete execution of all phases of event logistics, beginning with the Sales Manager to ensure a seamless handoff

Orlando, Florida

Assists the group housing department in the hotel's continuing effort to deliver outstanding guest service and unforgettable experiences for groups traveling for large conventions, conferences, or meetings.-Prepare group history, billing information, deposits, filing, and VIP information-Maintain accurate filing system for groups and ensure that each group block is traced-Enter, modify, and update group block information in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly-Process all group reservation requests, changes, and cancellations received by phone, fax, email, internally, and through travel planners/corporations-Record group rooms and revenue in the property management system

Orlando, Florida

-Welcome Guests and handle check-in and check-out procedures-Maintain cash banks and register balances while tracking Guest information and modifying room arrangements -Successfully handle Guest questions and concerns or forward them to the appropriate manager/departmentCross Trained: Operations Support-Implement and communicate the selling strategy to maximize revenue from available demand using the revenue management system-Room block according to Guest requests while eliminating lockouts to avoid unoccupied rooms-Communicate necessary information to front desk, concierge, internal, and external partners

Orlando, Florida

-Greet guests/visitors and provide appropriate information-Efficiently check Guests in and out as well as provide appropriate room availability and pricing information-Effectively resolve Guest concerns or forward them to the appropriate manager/department

Orlando, Florida Area

-Act as a lead POS cashier assisting with sales and providing outstanding customer service-Facilitated and strengthened the brand presence by being able to connect and interact well with Guests-Provided courteous and quality service to Guests in a wide range of food service situations