Anna Rotman, Mpa Email & Phone Number

Indiana, United States

• Responsible for $12M annual budget and growth of brand presence from five state branches to seven
• Orchestration of business development, client intake, KPIs, clinician recruitment/retention; supervise state team of 73 clinical/ops staff
• Tied for 2nd nationally for clinician satisfaction scores | Q2 2022
• Ranked 1st in the Midwest for patient satisfaction with a score of 85%

Indianapolis, Indiana Area

• Manages daily activities of direct and indirect reports; assesses competency, capacity and performance; facilitates recruitment/hiring, team training, discipline and terminations as necessary
• Assures Customer Care Coordinators (CCC) and Service Coordinators (SC) effectively manage their Orders in Progress (OIP) via OIP meetings, delivery planning, pending order reports, and days in step; productive.
• Actively works to meet and exceed financial goals; fiscally responsible for branch operations expenses, such as office supplies, warehouse supplies, vendor management, overtime, vehicle related expenses, monthly and.
• Drives excellences and results through accountability, departmental collaboration, and relationship building; reinforces company standards and expectations, such as timeliness, communication, quality assurance, and.

Indianapolis, Indiana Area

• Facilitate daily branch operations for both Indianapolis branches (Castleton & Greenwood), including management of each branch Office Assistant; CGH Indianapolis District is a $9 million revenue territory
• Assists with the management of profit and loss statement, forecasts revenue, identifies and evaluates trends, outcomes and options; track quality of outcomes and growth development
• First impression for inquiring families through presentation of Structure Family Care benefits, explanation of our intake and ongoing process, as well as program expectations; coordinate application flow and conduct.
• Monitor and control flow of caseloads for intake and ongoing care managers and nurses, as well as analyze when additional staff is appropriate; development of new hire training materials and PowerPoints, train new.
• Conduct branch operation, compliance, and documentation audits, including evaluation of branch processes for potential routes of enhancement to ensure optimal operational paths; district project coordination for.
• Build strong relationships with external constituents, referral sources, and business partners

Indianapolis, Indiana Area

• Administer caregiver credentialing: facilitate intake funnel, conduct assessment audits, perform background verifications, ensure quality completion of require documentation prior to placement
• Coordinate corporate project initiatives in Indianapolis branch: filter communication to field staff, monitor steps towards completion, collaborate with various State and Corporate leadership members concerning execution
• Manage a high-volume of confidential documentation including tracking expiring items, and educating on new forms
• Point associate for pay; submit caregiver pay forms, process advance payment agreements, receive financial breakdowns, relay errors and communicate directly with families concerning resolutions

Indianapolis, IN

• Expedite communication with the State Division of Aging
• Process Medicaid Waiver (MAW) interruptions: suspensions, terminations, restarts and losses of MAW slot
• Correspond with nursing facilities (NF) managers: ensure accuracy of NF stay dates, create MAW payment letters, and ensure timely payment for other types of NF stays
• Monthly billing for MAW clients who utilize nutritional supplements and pest control services

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management, 3.74

Bachelor Of General Studies (Bgs), Social And Behavioral Sciences, 3.61

Liberal Arts And Sciences, General Studies And Humanities, 3.0