Anna Rotman, Mpa Email & Phone Number

Indiana, United States

• Responsible for $12M annual budget and growth of brand presence from five state branches to seven• Orchestration of business development, client intake, KPIs, clinician recruitment/retention; supervise state team of 73 clinical/ops staff• Tied for 2nd nationally for clinician satisfaction scores | Q2 2022• Ranked 1st in the Midwest for patient satisfaction with a score of 85%

Indianapolis, Indiana Area

• Manages daily activities of direct and indirect reports; assesses competency, capacity and performance; facilitates recruitment/hiring, team training, discipline and terminations as necessary • Assures Customer Care Coordinators (CCC) and Service Coordinators (SC) effectively manage their Orders in Progress (OIP) via OIP meetings, delivery planning, pending order reports, and days in step; productive scheduling of all Seating and Service technicians; proactive support to Assistive Technology Professionals• Actively works to meet and exceed financial goals; fiscally responsible for branch operations expenses, such as office supplies, warehouse supplies, vendor management, overtime, vehicle related expenses, monthly and annual rehab and service sales goals • Drives excellences and results through accountability, departmental collaboration, and relationship building; reinforces company standards and expectations, such as timeliness, communication, quality assurance, and adherence to policy and compliance with associated governing bodies

Indianapolis, Indiana Area

• Facilitate daily branch operations for both Indianapolis branches (Castleton & Greenwood), including management of each branch Office Assistant; CGH Indianapolis District is a $9 million revenue territory• Assists with the management of profit and loss statement, forecasts revenue, identifies and evaluates trends, outcomes and options; track quality of outcomes and growth development • First impression for inquiring families through presentation of Structure Family Care benefits, explanation of our intake and ongoing process, as well as program expectations; coordinate application flow and conduct initial phone screenings; strategize census growth and retention• Monitor and control flow of caseloads for intake and ongoing care managers and nurses, as well as analyze when additional staff is appropriate; development of new hire training materials and PowerPoints, train new Office Assistants across Indiana, and point person for quality assurance and process streamlining for State leadership• Conduct branch operation, compliance, and documentation audits, including evaluation of branch processes for potential routes of enhancement to ensure optimal operational paths; district project coordination for corporate initiatives to the branch level (branch split, VELA roll-out, new monthly home visit cadence, etc.)• Build strong relationships with external constituents, referral sources, and business partners

Indianapolis, Indiana Area

• Administer caregiver credentialing: facilitate intake funnel, conduct assessment audits, perform background verifications, ensure quality completion of require documentation prior to placement• Coordinate corporate project initiatives in Indianapolis branch: filter communication to field staff, monitor steps towards completion, collaborate with various State and Corporate leadership members concerning execution• Manage a high-volume of confidential documentation including tracking expiring items, and educating on new forms• Point associate for pay; submit caregiver pay forms, process advance payment agreements, receive financial breakdowns, relay errors and communicate directly with families concerning resolutions

Indianapolis, In

• Expedite communication with the State Division of Aging• Process Medicaid Waiver (MAW) interruptions: suspensions, terminations, restarts and losses of MAW slot• Correspond with nursing facilities (NF) managers: ensure accuracy of NF stay dates, create MAW payment letters, and ensure timely payment for other types of NF stays• Monthly billing for MAW clients who utilize nutritional supplements and pest control services

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management, 3.74

Bachelor Of General Studies (Bgs), Social And Behavioral Sciences, 3.61

Liberal Arts And Sciences, General Studies And Humanities, 3.0