- Provided support to the IT project manager in the completion of company administration in terms of contracts update, customers, and accountant liaising to enable a high quality of client service- Acted as the first point of contact for clients and third parties, building crucial and trustworthy relationships- Provided PA support including diary management, scheduling meetings, and generating correspondence, etc.- Actively built a network of contacts with clients and suppliers, ensuring rapid flow of information regarding current and upcoming projects

- Accountable for the client relationship management of 10+ key accounts in line with best practice principles:o Built and developed partnerships with 100+ Head of Schools, Principals and Registrarso Achieved 2,000 new Instagram subscribers representing a 1000% increase in followers through sole creation and implementation of a 5-day digital marketing campaign including leading a live Q&A session- Subject matter expert, keeping clients informed on the requirements of academic institutions globally:o Developed ~50 customised educational plans to the highest of brand standards for clients whilst empathically managing expectations- Contributed to improving the marketing and media approach of the agency:o Co-authored 5 marketing articles on education in Tatler, Elle, Forbes and Vogueo Co-designed the company website including introduction of a contact form to capture enquiries at the first point of contact, supplementing enquiries from multiple marketing channels- Co-developed a customer relationship management (CRM) system to improve client service standards

Facilitated the building of excellent relationships between exhibitors and potential clients, interpreting to/from Chinese, English and Russian. Also sourced, evaluated and built relationships with potential suppliers in China and maintained initial communication on quality, price, and delivery terms.

Built a collaborative relationship with the co-author and conducted extensive research on marine fisheries’ catches in the Russian Far East as a part of a larger project with the Global Atlas of Marine Fisheries: A Critical Appraisal of Catches and Ecosystems Impacts, Island Press, 2016. (The paper can be seen at http://www.seaaroundus.org/working-papers/) Sobolevskaya, A. and Divovich, E. 2015. The Wall Street of fisheries: the Russian Far East, a catch reconstruction from 1950 - 2010. Fisheries Centre Working Paper #2015-45, University of British Columbia, Vancouver, 65 p.)

- Represented the company at key industry events including the largest Expos and on-site manufacturers to source, assess and evaluate potential suppliers- Built professional relationships with new contacts and negotiated with prospective manufacturers / suppliers- Maintained communication and nurtured relationships between manufacturers and multiple company divisions to guarantee outstanding customer service- Placed orders for assigned group of machinery and tracked and ensured shipment and delivery- Established effective communication between engineering teams to resolve technical issues- Interpreted for the senior management and engineers during trade fairs, business negotiations, and meetings

- Maintained the complete procurement cycle of goods in China and CIS (suppliers sourcing and evaluation, sample quality review, contract negotiation, order placement, payment arrangements, shipment, and delivery oversight)- Lead role in sustaining strong relationships during complex business negotiations by providing skilled interpreting (Chinese/Russian)- Strengthened relationships and communication between the sales and logistics divisions to maintain optimised stock under high turnover conditions- Closely managed goods certification to ensure all certificates were up-to-date and in order for audits

Provided language training on conversational Chinese and Chinese grammar to first- and third-year students. Built great relationships with students and engaged enthusiastically when answering questions or queries to ensure their success.