- Prioritize and develop system enhancements for the electronic health record as product owner.- Ensure development efforts support the organization’s strategic goals and translate business plans into actionable items.- Foster transparent and constructive work relationships with internal staff and external vendors to understand business needs and effectively prioritize and design product features.- Manage team work using Agile/Scrum methodologies, oversee completion of work assignments, and communicate business goals and objectives to the team.- Ensure standard quality control and data validation practices; follow quality standards for documentation; ensure that systems have proper controls and safeguards for protected health information.- Oversee Tier II EHR application support for end-users; perform problem analysis and resolution of day-to-day system problems while working closely with EHR vendor engineering and support teams to resolve issues.- Collaborate with supervisees to set career goals and pursue professional growth and development; provide open feedback and coaching to drive performance improvement.

- Customize the electronic health record using built-in functionality.- Ensure that systems have proper controls and safeguards for protected health information.- Actively contribute to successful Application Development team project accountability using Agile/Scrum methodologies.-Perform standard quality control and data validation practices; follow quality standards for documentation.- Perform problem analysis and resolution of day-to-day EHR system problems; provide EHR application support to users as a help desk tier II support engineer; collaborate with vendor engineering and support teams to resolve issues.