Experienced senior Leader with a successful and varied history within the financial services industry. Passionate about creating a positive culture and developing people, skilled in matrix management, leading change and digital transformation, coaching and mentoring, managing performance across sales, risk and compliance. Engaging professional with a degree in Business Management, Cemap and CeSRE qualification from IFS.I am a motivated, outcome focused graduate with 20 years varied experience in Financial Services, motivated by Journey and Digital transformation to improve customer and colleague experience. My passion and success are authentic people leadership, creative journey and workforce transformation, positive change leadership and creating a culture which enables development. I thrive on challenge and opportunities to innovate, be bold and lead cross functional teams to deliver positive customer outcomes. I believe in discipline, execution and realising value at pace, with a brave ‘can do’ attitude. I am currently enjoying some time out of full time employment to focus on my Airbnbs as a Superhost with over 200 5 star reviews.. check it out: https://airbnb.com/h/lynbrookcabinhttps://airbnb.com/h/lynbrookhaybarn
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Value Stream Lead, Landlord PropositionNationwide Building Society Jan 2021 - Aug 2022United KingdomI was accountable for delivering Nationwide’s strategy for Landlords. I Lead a cross community Value Stream to enable growth in Market share, profit, improved customer and colleague experience, as well as ongoing regulation and resilience activities. Responsible for creating and successfully implementing a Roadmap to Digitally transform the Landlord (and Broker) mortgage, application, servicing, aftersales and Portfolio Management journeys. -
Deputy Regional DirectorNationwide Building Society Jun 2017 - Jan 2021South West UkIn this role, I led and developed an experienced team of Area Managers across Financial Services and ancillary products and channel. I created an environment which was challenging and rewarding allowing me to build our mortgage business safely.Although my core role was to lead a high performing Regulated Advice Leadership team (Mortgages and Financial Planning) across Nationwide and The Mortgage Works. I took on responsibility for transforming journeys through digital, I successfully lead, implemented and embedded Video to Member, Work from Home strategy and digital colleague and customer tools such as Chat, CRM (Salesforce) and Bookings (MS). -
Area Manager Buy To LetNationwide Building Society Nov 2015 - Jun 2017Bournemouth, United KingdomIn this role I led and managed a project and team to deliver Buy to Let Mortgages to Nationwide Members via new video link technology for the first time. I was not only responsible for ensuring the success of the Pilot but also Managing and Supervising the Operation and new Team. This was an exciting and rewarding opportunity which was entrusted to me and I was delighted to support such an innovative and rewarding initiative. -
Distribution Change LeaderNationwide Building Society Apr 2015 - Dec 2015Bournemouth, United KingdomThis role afforded me the opportunity to gain an in depth knowledge into Project Management in an area of Financial Services which I am confident and passionate about, Mortgages. I led a number of process improvement projects including the implementation of an initiative to introduce Buy to Let Mortgages into Nationwide direct service proposition. Due to the success of this high profile project, I took the opportunity to continue leading this initiative by moving into creating and progressing the operation into BAU. -
Area ManagerNationwide Building Society Oct 2012 - Apr 2015HampshireLeading a team of Mortgage Consultants through MMR changes whilst managing sales and risk. Finalist for Nationwide employee of the year 2013/14 and FLP graduate 2015. -
Regional Mortgage ManagerNatwest Mar 2010 - Oct 2012 -
Senior Bank ManagerNatwest Oct 2008 - Mar 2010 -
DirectorLogic Financial Services Apr 2005 - Oct 2008
Anna Coles Education Details
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Institute Of Financial ServicesMortgages -
Southampton Solent UniversityBusiness, Management, Marketing, And Related Support Services
Frequently Asked Questions about Anna Coles
What is Anna Coles's role at the current company?
Anna Coles's current role is Authentic Leadership | Creating a Culture for Growth & Development | Diversity & Inclusion | Delighting Customers | Digital Journey Transformation.
What schools did Anna Coles attend?
Anna Coles attended Institute Of Financial Services, Southampton Solent University.
Not the Anna Coles you were looking for?
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Anna Coles
Strategic Director Of People ✰ Transformation ✰ Service Delivery ✰ Change Management ✰ Partnership Engagement ✰ Prince2 ✰ Msp ✰ Leadership ✰United Kingdom1plymouth.gov.uk -
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Anna Coles
West Midlands1salts.co.uk
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