Ann D'Havé
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Ann D'Havé Email & Phone Number

Manager Learning and Development at 24+ customer care center
Location: Antwerp Metropolitan Area, Belgium 20 work roles 4 schools
1 work email found @telenet.be LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
Role
Manager Learning and Development
Location
Antwerp Metropolitan Area, Belgium
Company size

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Ann D'Havé is listed as Manager Learning and Development at 24+ customer care center, a with 212 employees, based in Antwerp Metropolitan Area, Belgium. AeroLeads shows a work email signal at telenet.be and a matched LinkedIn profile for Ann D'Havé.

Ann D'Havé previously worked as Manager Learning & Development at 24+ Customer Care Center and Lecturer at Odisee. Ann D'Havé holds Certificate, Appreciative Inquiry In Positve Business And Society Change from Case Western Reserve University - Weatherhead School Of Management.

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Profile bio

About Ann D'Havé

As the Manager of Learning & Development at 24+, my focus is on driving customer experience transformation through strategic leadership and competency-based training. Our team's dedication to excellence has positioned us as the go-to contact center, where delivering an outstanding customer journey is our primary mission.With expertise in people management and blended learning methodologies, I have contributed to cultivating a culture of continuous improvement at 24+. The skills honed over 8.5 years as a lecturer at Odisee enhance our developmental strategies, enabling our team to excel in providing unparalleled service and fostering strategic vision within our organization.

Listed skills include Hr Consulting, Talent Management, Change Management, Coaching, and 42 others.

Current workplace

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24+ customer care center
24+ Customer Care Center
Manager Learning and Development
Antwerp, BE
Website
Employees
212
AeroLeads page
20 roles · 27 years

Ann D'Havé work experience

A career timeline built from the work history available for this profile.

Manager Learning & Development

Current

Antwerpen, België

24+ is the costuomer service center for KBC. We are the contact center next door. The excellent experience of our customers is are main goal.

Nov 2021 - Present

Lecturer

Current

Brussels Area, Belgium

Responsible for the semesterclass Learning & development for the 3rd year bachelor Social work : Human resources.

Sep 2015 - Present

Career Consultant

Antwerp Metropolitan Area

Feb 2021 - Nov 2021

Senior Human Resources Consultant

Antwerp Area

HR Consultant working for SME in Antwerp

Jun 2020 - Jan 2021

Sr Advisor Learning & Development

Lange Nieuwstraat 101 Te 2000 Antwerpen

I worked on the evaluation procedure, the jobdescriptions, learning and development and the careerplanning of the employees. Due to corona they stopped the coöperation.

Dec 2019 - May 2020

Teamleader Hr And Labourmarket

Lillo Antwerp

HR Management of the Port Center- Recruitment and selection of a new team of employees and guides- all round HR management for the pool of 85 port guides including new competence-profile, contracts, evaluation etc.- setting up training opportunities for the team and the guidesExpert labourmarket- networking with the several stakeholders working on the labour market to create synergy to lead more people to jobs in the harbour.- translate the need of the companies active in the port concerning the labourmarket into training and development opportunities for stakeholders active in the labour market- create awareness in schools for the huge job opportunities in the harbour for all kinds of jobs - setting up a new experience center that meets the Stem method and is in line with Bloom's Taxonomy, the model of Pine & Gilmore and the 21st century skills.Management of the daily operations at the Port center : - Business process reengineering- Projectportfolio management- Budget responsibility - cafetaria optimalisation

Jan 2017 - Dec 2019

Responsible People And Career Development

Mechelen

Responsible for the T&D of 1500 employees through new ways of learningResponsible for the full HR Cycle Jobclassification within PC 330 Wellbeing and psychosocial riskanalysisInvestors in People Deployment of exitinterviewsDeployment of Sickness interviews, follow up the absence Design and deployment of new functions within the hospital.

Apr 2016 - Jan 2017

Hr Manager Career Management & Learning And Developm

Antwerp Area, Belgium

Training & Development - Creating new vision on T&D, implementing 70-20-10 learning - Setting up new evaluation cycle for T&D projects, - Centralising the T&D department and make us the companywide businesspartner concerning the development of the employees, teams and leaders - Overall budgetresponsibility for the Learning departement within ZBA- Creating the carreercoachingcenter for all employees within the company so mobilty and careergrowth within the company increases.-Deployment and execusion of successionplanning- Executing key learning interventions : for example the Leadershipacademy , the competencegame,...Talent- and competence management - Analysing and design of functions, classification of functions, design of carreerpaths.- Deployment of the new competences within all the HR processes.- Implementing a new performance policy- setting up policies and execution of projects to create the ideal team within several settings in ZBA. - Creating new policy on how to detect potential within the company. - Introducing languagecoaching within the companyLeading a team of 9 L&D professionals and 3 adminsProfessionalise the recruitement departement by: - introducing testings, and talent- oriented recruitment- Organising and deployment of a new process flow for R&S- Train teamleaders to professionalise their way of recruiting- coaching the teammembers of the w&s teamChairman of the negotiations with the labour-unions to reduce and simplify our jobdescriptions.Aquisition of a new carecenter by analysing the differences concerning the functions and comp & Ben of the employeesAquisition of a new carecenter by analysing their development needsMember of the technical board of IF-IC Brussels2nd publicsprice Learning & development award 2013 with our project on internal coaching of newly hired people HR Ambassador 2013 with the whole HR team. Nominated for the L&D awards 2015 with our competencegame

Mar 2010 - Mar 2016

Part-Time Lector Competence Development

Antwerp Area, Belgium

Lector in competence development for two years. I love to share my knowledge with young people.

Sep 2012 - Aug 2014

Volunteer Chairman Of The Advisory Board

Koninklijk Atheneum Brasschaat

Brasschaat

Voorzitter van de schoolraad samengesteld uit ouders, leerkrachten en gecoöpteerden. Advies aan de directie van de school omtrent diverse zaken zoals lestijdenpakket, extramurale oefeningen, schoolreglement, samenstelling rapporten en de respectievelijke gewichten per examenperiode, ...

Jan 2002 - Jun 2011

Part Time Lector Recruitment & Selection

Artesis Hogeschool Antwerpen

Antwerpen

Lector for the students of the 3th year bachelor in recruitment & selection

Sep 2010 - Jan 2011

Adviseur Personeels- En Organisatieontwikkeling

Federale Overheidsdienst P&O

Brussels Area, Belgium

Responsible for the " ontwikkelcirkels" (an evaluationtool) the evaluation and continues implovement of the cycle. Projectmember on compentecemanagement for the whole federal government Belgium.Implemting the new competencies within the federal recruitment agency Selor.

Mar 2009 - Feb 2010

Hr Competence Manager

I worked on the main HR topics with focus on Training & development, coaching, talentmanagement etc. We have now about 230 employees working for us in Belgium.

Apr 2006 - Mar 2009

External Member Selection Committee

Attend selection committees as external expert in HR.

2006 - Dec 2008

Knowledgemanager

Antwerp Area, Belgium

Getting people share the knowledge available within the company through workshops, a platform etc.Developed a T&D offer for the consultants of the HR Consultancy divisionGuiding employees in HR related topics Trainer on several HR topicsWorked on HR Balanced scorecards, employee satisfaction, performance management, comp & ben, ...

Apr 2002 - Apr 2006

Senior Consultant

De Witte & Morel

Ghent

Senior consultant Government working on Recruitment & selection, assessmentcenters but also gave trainings on several topics, consultancy on organisational culture, HR audits of several organisations.

2000 - 2002 ~2 yrs

Management Consultant

Kortrijk

Several consultancy assignments on topics as : - implementing self steering teams- compentence management- leadershipskills- selection of top employees- trainer- ....

Jan 1999 - Dec 2000

Hr Officer

Bayer Antwerpen Nv

Responsible for about 700 employees, white as well as blue collars, and servicing them in all operational HR related matters such as :- follow up on inflow and outflow of personnel- absence- Negotation with unions- competence management- training & development- comp & ben- follow up of social legislation- ....

Dec 1996 - Dec 1998

Hr Officer

North Sea Petrochemicals

- payrolling- comp & ben- Recruitement & selection- Labour negotiations- CLA negotations- Hay classification- .....

Jan 1991 - Dec 1996
Team & coworkers

Colleagues at 24+ customer care center

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4 education records

Ann D'Havé education

Organisational Culture

organisational culture

Master, Philosophy-Ethics

Activities and Societies: Secretaris bij de studentenverenigingFinanical Secretary of the Vlaamse Kring Moraal

Aso, Menswetenschappen

Koninklijk Atheneum Brugge

Human sciences

FAQ

Frequently asked questions about Ann D'Havé

Quick answers generated from the profile data available on this page.

What company does Ann D'Havé work for?

Ann D'Havé works for 24+ customer care center.

What is Ann D'Havé's role at 24+ customer care center?

Ann D'Havé is listed as Manager Learning and Development at 24+ customer care center.

What is Ann D'Havé's email address?

AeroLeads has found 1 work email signal at @telenet.be for Ann D'Havé at 24+ customer care center.

Where is Ann D'Havé based?

Ann D'Havé is based in Antwerp Metropolitan Area, Belgium while working with 24+ customer care center.

What companies has Ann D'Havé worked for?

Ann D'Havé has worked for 24+ Customer Care Center, Odisee, Vdab, Let'S Goos, and Ap Hogeschool Antwerpen.

Who are Ann D'Havé's colleagues at 24+ customer care center?

Ann D'Havé's colleagues at 24+ customer care center include Peter Mathé, Hafsa Bensaid, Kirsten Noukens, Georgios Sappidis, and Jan De Schrijver.

How can I contact Ann D'Havé?

You can use AeroLeads to view verified contact signals for Ann D'Havé at 24+ customer care center, including work email, phone, and LinkedIn data when available.

What schools did Ann D'Havé attend?

Ann D'Havé holds Certificate, Appreciative Inquiry In Positve Business And Society Change from Case Western Reserve University - Weatherhead School Of Management.

What skills is Ann D'Havé known for?

Ann D'Havé is listed with skills including Hr Consulting, Talent Management, Change Management, Coaching, Ppa, Management Consulting, Performance Management, and Employer Branding.

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