Georgios Sappidis Email & Phone Number

Antwerp, BE

Antwerp, Flemish Region, Belgium

Antwerp, Flemish Region, Belgium

- Helping the budget owners with following up their budgets.- Creating financial Dashboards.- Checking the accuracy of the incoming invoices and the accounts.- Helping the financial manager with making the yearly budget.- Being the SPOC for financial questions from customers (external) and budget owners.

Antwerp Area, Belgium

I was responsible for 7 Team Leaders, who themselves lead 4 different Inbound teams. My responsibilities were:- Making sure that our financial department receives correct invoicing data on a monthly base.- Reporting the performance of our inbound department to our customers and CEO.- Taking care of the communication between the different teams and.

Antwerp Area, Belgium

I was responsible for an inbound contact centre team of 15 to 30 first and second line agents who were providing support to KBC customers, KBC entities and 3rd party customers. We had several continu and temporary services that were supported within the team. My tasks were:- taking care of the recruitment of the team members- providing support to the team.

Brussels Area, Belgium

As a Team Leader in the CIRB, my job was to follow up the day to day work done by the 8 helpdesk operators (2 teams of 4 agents each). The shifts and holidays of the teams were under my responsibilities. All the procedures for the helpdesk were done under my supervision and I was responsible to stay in contact with some of the customers in case of.

Madrid Area, Spain

As an Operations Manager for the General Motors dealer’s assistance centre my job was to stay in touch with the main customers (Country responsible) and take care of following up with them the most urgent problems. I also had to send out reports of the project’s daily, weekly and monthly performances. The evaluations made by the team leader had to pass by.

Antwerp Area, Belgium

As a transition coordinator, I had to train and provide help to the team that took over the IT services for GM dealers from Antwerp, Belgium to Poland, Katowice and Madrid, Spain. Some of the tasks were:-Helping the First and Second Level agents in their daily work.-Helping problem and incident coordinators with the procedures they needed to follow and.

Antwerp Area, Belgium

I had to help a team of 7 persons in their daily tasks. I was following up the most difficult problems in order to solve them as soon as possible. I organized the different shifts and lunch breaks. The evaluations were also being done by the Team Leaders every month.As a training coordinator my tasks were to gather all the training documentation and help.

Antwerp Area, Belgium

My tasks were solving problems escalated by the first line agents. In order to perform the troubleshooting, I connected to dealers’ databases via SQL advantage and executed pre-written commands to check and repair the databases. I also re-installed GM applications on servers and client pc's using remote connection tools like Webex or pcAnywhere.

Antwerp Area, Belgium

My responsibilities were taking Greek, French, Dutch and English incoming calls from General Motors dealers who had problems with their Opel and Saab applications. I had to log the cases, follow them up and eventually escalate them to other groups and keep the dealers informed about the progress in solving the cases.

Antwerp Area, Belgium

During my school years I have been working in the Restaurant Paros as a Garcon and Barman. I was working every Wednesday evening, Friday evening, Saturday and Sunday.1Curriculum Vitae