Attending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Coordinated personnel, training, tools, policies and procedures to produce $500,000 - $600,000 revenue annually. Recruited, hired, trained and coached employees.Handled personnel terminations in accordance with the Policy and Procedure Manual.Purchased HVAC equipment and tools, including newly introduced instruments to keep technicians abreast of changes in the industry.Achieved a 23% reduction in labor/materials costs in 4 years using employee coaching to increase revenues and decrease the costs of doing business.Purchased new company vehicles, sold used ones and scheduled vehicle maintenance ensuring vehicles were operational, safe and attractive.Functioned as the company Safety Officer reducing Workers Compensation costs with training, use of safety equipment and accommodations to return people to work with light duty assignments.Resolved customer challenges and/or inquiries quickly, increasing customer satisfaction and significantly decreasing complaints to the corporate office, the Better Business Bureau and Angies List.

Managed all office operations and administrative functions for 4 executives, including scheduling, correspondence and special projects.Set up and maintained computerized scheduling system, company database and accounts payable.Planned, organized and coordinated business relocation to minimize the impact on day-to-day operations.