Anne S. Email & Phone Number

Canada

Canada

Calgary, Alberta, Canada

● Developed and architected AI tools using Python, from user stories to production, while ensuring secure API connections with agile methodologies.● Built and maintained RESTful APIs using Python to support key customer-facing applications, ensuring seamless integration with React-based frontends for reliable and scalable solutions.● Acted as a Business Analyst by gathering and analyzing client requirements, collaborating with stakeholders to ensure solutions aligned with business goals. Created workflows and project plans from client stories to drive success.● Researched and applied OWASP security standards to mitigate vulnerabilities like XSS and SQL injection, enhancing application security.● Configured and managed Azure AD and RBAC, applying IAM policies with Least Privilege to secure access and protect data. Oversaw access management, handling user profiles and permissions with a strategic, security-first approach.● Collaborated with cross-functional teams to build secure solutions, integrating OpenAI while prioritizing data privacy and ethical security.● Engaged Directly with clients to gather requirements and deliver custom solutions,meeting milestones and maintaining security across all projects

● Educated clients in both French and English on improving credit scores, budgeting, and financial management.● Delivered high-quality customer support via chat, email, and phone, ensuring clarity in financial guidance.● Analyzed clients' credit scores and program effectiveness to provide tailored financial advice and solutions.● Consistently exceeded performance metrics, achieving top case resolution scores within the first three months.●Identified and resolved complex client issues, demonstrating strong problem-solving and analytical skills.

Calgary, Alberta, Canada

● Conducted remote diagnostics and resolved system issues for alarm and camera systems.● Performed detailed analysis of alarm and camera system logs to identify potential issues and ensure efficient troubleshooting, contributing to system optimization and preventive maintenance.● Collaborated on technical documentation, ensuring clarity for both technical and non-technical users in English and French.● Communicated complex technical solutions clearly in both French and English, bridging language and technical gaps for clients

North Vancouver, British Columbia, Canada

● Analyzed client abilities and objectives to develop customized training programs, adapting lessons to maximize learning and ensure safety and progress.● Made strategic decisions in tailoring and pairing programs, creating personalized experiences that aligned with clients' specific goals, leading to higher satisfaction and improved outcomes.● Coordinated the allocation of instructors to diverse client groups, ensuring effective lesson delivery by matching clients with the right instructors based on language needs and skill levels.

Calgary, Alberta, Canada

● Conducted safety audits and reviewed incident reports, implementing protocols and safety measures to ensure compliance with aviation regulations.● Led training sessions on hazard awareness, safety protocols, and emergency procedures, demonstrating skills in clear communication, risk management, and the ability to educate diverse teams on complex regulations.● Obtained security clearance and specialized airport licenses, enabling authorized access to restricted areas and safe transport of crews.

Laval, Quebec, Canada

● Coordination des transports de patients, des examens internes et externes, ainsi que des communications urgentes entre médecins, spécialistes et services, assurant une gestion efficace des situations critiques en salle de réanimation.● Gestion de dossiers à problème en résolvant des cas complexes liés à des informations manquantes, erronées ou nécessitant des suivis médicaux, en démontrant des compétences en analyse et résolution de problèmes.● Intervention immédiate pour diagnostiquer et résoudre des problèmes techniques urgents (imprimantes, systèmes informatiques, transport pneumatique des échantillons) en salle d’urgence, reflétant des compétences en dépannage rapide et gestion de systèmes critiques en temps réel.

Information Systems Security, 3.94/4

Activities and Societies: Capture The Flag (CTF) Competitions: ● Competed in BSides CTF events for two years and school-hosted CTFs.

Software Engineering Diploma

Front-End Development: Learned to build responsive web applications using React, JavaScript, HTML, CSS, and Sass. Developed skills.

Photography

Artistic Principles: Studied art composition and color theory to create visual harmony, focusing on balance, color interaction.

Esl

English Studies: * Completed courses in advanced English language, focusing on grammar, vocabulary, and effective communication. *.