• Proactively manage relationships with corporate healthcare clients • Communicate via phone, email or WebEx to ensure clients are happy with service, and deal with any support issues accordingly• Implementation and administration of CE Direct e-learning software platform • Team lead for Acute Healthcare Client Advocates• Conduct online product training sessions with clients• Generate reports and provide basic analysis of how clients are using the system• Facilitate HRIS integration• Utilize Microsoft Office, Salesforce, JIRA tools

• Trained and supported Administrators, Staff and Students (who were each issued a Chromebook) on all applications, including Microsoft Office and Google Docs• Creatively and urgently researched and resolved all tech issues in school via phone, email, in classrooms and one-on-one• Project manager for the yearly distribution and collection of student devices• Maintained an inventory of all devices and ticketing system for repairs

Part-time summer position at Patron Support Help Desk for all Windows 7 public computers at libraries. Provided Microsoft Office and Internet assistance to patrons and staff support as needed. Handled Wireless Network issues. Prepared Documentation for Staff on iPad App and Facebook Usage. Part-time, temporary position.

Utilized effective communication skills while handling phone inquiries, ran insurance quotes, entered customer data into Gold Mine database, and prepared informational packages and letters for direct mail campaigns.

As the only employee, independently handled all Foundation phone inquiries, correspondence and accounts payable. Planned and coordinated bi-annual meetings. Attended meetings, took minutes, transcribed and distributed minutes to Foundation Board. Processed grant applications, coordinated review process and expedited awards. Part-time position.

As a team member of the Sales Department, provided customer service to 10-20 clients with up to 15,000 employees: met with clients, handled claim inquiries, clarified policy provisions, communicated legislative updates, prepared employee benefit booklets. Assisted Marketing Executives: processed paperwork for new clients and benefit changes for existing clients, conducted employee benefit meetings, participated in sales meetings. Acted as liaison between clients and various departments, including Underwriting, Claims and Special Products. Promoted from Administrative Assistant (12/82 – 6/87) to Client Services Representative (6/87 – 7/90)