Developed new strategic operating model for PMO within Security department. Defined new processes and structure for engagement governance across multiple teams within Global Security Department and country operating entities. Developing engagement processes for Privacy and Data Governance teams to be encorporated into existing Security processes. Define standardised governance framework aligning with Agile company processes. Budget & financial management across department including managing 5 year long range plans. Developing and implementing resource management across Security department. Management of programme and project management resource. Managed the design and implementation of end to end process tool.

Accountable for the proven governance and processes within Core Networks that have defined the department as a ‘Centre of Excellence’ to be mirrored across the wider Liberty Global organisation, continually identifying and driving improvements. Creating and implementing strategic vision for Project Management Office in line with company strategic goals. Managing portfolios across Core Engineering and managing programme and project managers to ensure project deliverables and requirements are met through the methodology framework. Ensuring cross department communication for reports and communication, including any process changes, are produced and published in correct format and visibility to the relevant audience. Developing a structure to ensure risks, issues and dependencies are able to be captured across programmes and lessons learned used to support future projects. Creating and maintaining a collaborative environment within the department, where knowledge and skills are shared to facilitate efficient and timely delivery of services to customers.Key Responsibilities & Achievements:• Providing leadership in good practices with a high degree of customer-focus.• PMO evolution & development – implemented robust Change Control, Dependency reporting, an On/Off Hold process, and a searchable lessons learned repository.• Improving PMO services quality through gathering feedback and providing regular departmental communications• Central report depository for Opex / Capex spend on projects and production of monthly budget project / programme reports.• Development of reports and dashboards including MI and analysis.• Enhanced central engagement

Defined, delivered, and continually improved a robust IA and Sizing process, which provides standardised governance, while allowing flexibility to expedite when required. Managed the IA and Sizing process and facilitated all requests into Network Delivery, ensuring all governance is adhered to. Chair weekly IA and Sizing Review Board across approx. 30 Engineering and Operational stakeholder teams. Develop and maintain management data and information reporting. Coaching / Support of the Delivery Framework to Network Delivery Project / Programme Managers and also Business/ Technology Project / Programme Managers. Key responsibilities / skills• Process Ownership – ensuring governance is in place to maintain Sizing and IA process, along with effectiveness and efficiency in line with the common delivery methodology. Ensuring it is reviewed at regular intervals and enhancements are raised into relevant business units as service improvements.• Process Management - Managing Sizing and IA process governance, generating process compliance reports & analysing the data to identify improvement initiatives that will enhance the Sizing and IA process. Ensuring process documentation is up to date.• Identifying and raising improvement initiatives relating to the process into the relevant business units• Improving collaboration between Engineering and Operational teams through developing trusted stakeholder relationships.• Ability to coordinate and drive virtual teams across Engineering and Operations in order to deliver the accurate and timely technical assessments.• Proven knowledge of financial measures in building and refining Business Cases. • Represent Engineering on steering boards business wide• Outstanding stakeholder management and communication skills with a track record of building collaborative relationships within Network Delivery, Engineering and Operations

Development of single engagement point and processes across whole department, providing support to external stakeholders on new engagement method, continual development of process and reporting to provide views to senior management. Led and delivered communication strategy to restructured teams. Production of resource profiling report across department, allowing clear view of work load vs resource for senior management to support business case for more heads to be secured. Development and maintenance of Department SharePoint siteKey responsibilities / skills• Process development - Development of core engagement and work flow processes (Project Admittance Document)• Definition and rollout of gateway engagement process and associated governance (Plan Design Build). Led processes alignment due to organisational restructures and involved in development and training of PD Bok process to multiple teams• Process management – Managed PAD engagement process governance, Chair of weekly PAD engagement meetings and prioritisation of requests, led continuous improvement plan.• Initiated the evolution of new management project engagement meeting – Engineering Project Review Board. Chaired and managed weekly EPRB meetings• Governance - Established new project tracking, along with stage transitions. Defined acceptance and quality criteria, including tolerance levels. Created and maintained templates to drive consistency. Standardisation of project documentation.• Report management including defining process, creating templates and resource utilisation for Senior Management.• Coaching – Communication of new process and what was required to Project Managers, coordinated trials to test methodology and associated documents, workshops and coaching sessions to ensure understanding, regular one to one sessions to refresh knowledge.

Development of new process to deliver new Ethernet orders, including set up of team, work instructions, process flow and training of impacted teams. Project coordination and management of planning and implementation of multiple projects across multiple platforms, including Transit and Peering, decommissioning and code upgrades. Ensured all processes in place to deliver, liaising with client for larger project delivery on new site. Built and maintained existing relationships, both with internal and external suppliers and customers.

Development, design and implementation of new systems and processes for specific project requirements. Financial responsibility of project delivery. Development and direct line management of 4 team members. Provided financial controls to ensure collection, recording and report of project income. Reported on monthly basis to heads of departments on progress, income generated and recommended further improvements to processes. Identified training requirements and organised events for both new users and existing users for changes to systems.

Sourcing and selling to clients and managing promotional contracts in excess of £1 million with major blue chip companies. Understand and meeting client requirements. Organising and managing special one off and reoccurring corporate events within targeted budget. Marketing of events and publishing material. Responsible for all safety and legal requirements were met for each event. Updates to senior management team on monthly basis, including financial spend against budget, passenger statistics. Client feedback presentations on outcome of promotions. Direct line management of 6 team members on site and 3 off site with ability to organise and motivate in difficult situations.

Resource management, planning and assigning news crews to breaking and planned news stories at various locations, working to tight deadlines. Working on news desk both for foreign and home stories, presenting potential news stories to editor. Administration of the financials including invoicing, management of expenses and clerical support. Organising of staff activities and events. Dealing with queries from staff in expenses and payroll. Ordering and reconciliation of foreign and UK currency accounts.