Anne Thomson Email and Phone Number

Client and customer facing project manager involving Business transformation with government client. Cross functional management involving Legal, Finance, HR (TUPE), IT, Security, Regulations and Process change for new outsourced service lines. Third Party Management of suppliers of IT solutions and services. Full end to end project lifecycle, including contract negotiations, project planning with client and customer, project governance set up and delivery and testing of agreed solutions.

Development of strategy and delivery of cross functional and multiple location inbound and outbound mail handling solutions for Williams & Glyn. Developed proposals with solution options, costs and benefits for executive decisions. Developed, delivered and tested the agreed strategy, which included IT solutions, regulatory awareness, business processes to accommodate all functions of the bank. Extensive third party management of suppliers and services, to enable recruitment of staff and set up of new office and facilities.

Client facing project manager involving outsourced service lines for private and public organisations. Developed business proposals and initiatives which deliver financial benefits for current clients and delivering against agreed initiatives. Managed RFI Process for business development of new clients, with face to face presentations..

July 2012 – present: Project ManagerManaging project to outsource Administrative and Actuarial staff• Managed from inception through RFI, RFP and contract stages.• Contract signing December 2012• Staff TUPE January 2013• Solution implementation planningAchievements• Very fast paced project, cross functional and time constrained – delivered on time• 6 weeks to negotiate and agree outsource agreement • 8 weeks to TUPE staff, including Union meetings• Managing ambiguity and aiding project team in achieving clarity to deliver at paceOct 2010 – July 2012: Project ManagerProject managing the outsourcing of mail handling, scanning, indexing & transactional print.• Managed the project through the full project lifecycle including the RFP process, contract negotiations and TUPE of staff as well as delivery of solutions, both process and IT solutions.• Managed budget of £2.6m• Defining scope of project ensuring capture of a complete set of deliverables and resources required for delivery, including establishing all roles and responsibilities with internal and external third parties. • Identification and engagement of multiple stakeholder audiences at multiple sites throughout project lifecycle• Providing clarity and visibility for activities across multiple stakeholder audiences. • Once planned, driving delivery of implementations and solutions at pace• Establishing high levels of quality control for all deliverables and dependencies.Achievements• I was contracted by AEGON with the specific remit to outsource these services and within 12 months, FTE benefits had been delivered. Additional cost savings also delivered.• Full scope of project delivered on time and within budget.• Forming and driving the project team across multiple sites to deliver at pace• Successful stakeholder management of cross functional areas over 2 sites and with third parties.

Defining scope of projects ensuring capture of a complete set of deliverables and resources required for delivery, including establishing all roles and responsibilities with internal and external third parties. Identification and engagement of multiple stakeholder audiences throughout project lifecycle Providing clarity and visibility for activities across multiple stakeholder audiences. Once planned, driving delivery of implementations on scheduled dates. Line management responsibilities for 4 Business Analysts Reviewing and suggesting improvements or differences to a proposed project methodology

Duties included:Defining scope of projects ensuring capture of a complete set of deliverables and resources required for delivery, including establishing all roles and responsibilities with internal and external third parties. Identification and engagement of multiple stakeholder audiences throughout project lifecycleProviding clarity and visibility for activities across multiple stakeholder audiences. Once planned, driving delivery of implementations on scheduled dates.Line management responsibilities for 4 Business AnalystsReviewing and suggesting improvements or differences to a proposed project methodologyAchievements have included:When I joined, the project team had been in initiation and requirement gathering for almost 9 months without governance, but burning money. By applying method and process, budgets and timelines for 3 system data migrations was presented to the client, who subsequently decided not to proceed with the migrations and to divert their remaining Transformation budget/attention elsewhere.Successfully initiated the first of 6 system data migration projects within a major Transformation programme for a new client. This included preparing project initiation documents, project plans, budgets, Target Operating Model and business solution designs. This was achieved by communication with the key stakeholders which ranged from the Programme Sponsor (client), Programme Manager (Supplier to client), Programme Manager (Delivery Customer) through to Subject Matter Experts, IT Experts and Business Analysts within an onshore and offshore environment. Currently finalising the requirements stage and will shortly enter into the design, data configuration and business process re-engineering stage of the project.Represented Capita Hartshead when reviewing proposed project methodology by Capita Life & Pensions, determining and recommending whether process and templates are fit for purpose.

Achievements have included:Research and Initiation of a Credit Card designed for vehicle finance market, which differentiates from others currently on the market.Managed aspects of a business integration programme.

Research and Initiation of a Credit Card designed for vehicle finance market, which differentiates from others currently on the market. Managed aspects of a business integration programme.

Duties included:Defining scope of projects ensuring capture of a complete set of deliverables and resources required for delivery, including establishing all roles and responsibilities with internal and external third parties. Identification and engagement of multiple stakeholder audiences throughout project lifecycleSetting budgets, agreeing benefits and plans and obtaining approval from UK Executive to proceed Managing ambiguity and aiding project team in achieving clarityProviding clarity and visibility for activities across multiple stakeholder audiences. Once planned, driving delivery of implementations on scheduled dates.Establishing high levels of quality control for all deliverables and dependencies.Create a greater visibility and understanding of programme benefits, allocating benefits to work streams at high level and track the realisation of the benefits.

Duties included:Member of a team tasked with implementing a matrix management structure within Business TransformationManaged quarterly Performance Management Reviews for each staff members. Reviewing progress against the Personal Development Plans & Talent Reviews.Provide coaching to the staff on an individual basis to raise performance.Collate training requirements from all staff for inputting into the overall Learning and Development Forecasts.