Anne Aylin Email & Phone Number

Establish client relationships and build their loyalty, consult with the client to define appropriate desired outcomes based on the client’s suite of products, ensure the client’s optimal use and solution adoption of products, and drive engagement through data insights. Influence and educate clients to align them on best practices. Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance. Work cross-functionally with strategic and technical colleagues to accomplish customer goals.

Durham, North Carolina, United States

Delivered world-class care to exceed customers’ expectations and provided support to the ever-growing customer base. Ensured customers’ needs were met by being their champion internally within GrowPath and being engaged in strategic program planning and the development of creative concepts, working with team members in all departments. Acted as an advisor by providing meaningful recommendations to ensure customers took full advantage of the GrowPath application capabilities.

Raleigh-Durham, North Carolina Area

This position, which was eliminated March 2020, was a hybrid of project management and business development. Served as project manager for multiple software development projects through the design, development, and real-world use phases. Worked closely with the CEO to grow 3C’s client portfolio by securing new and expanding current clients of 3C’s software development services. Provided project management services by seeing software development projects through the design, development, and real-world use phases.

Morrisville, Nc

Managed high value accounts and administer client programs: oversaw program launches, recommended best practices, collaborated with clients, and prepared reviews. Promoted to Enterprise Manager after only 15 months (previous role: Account Manager).➡ Managed $1M+ in accounts (before promotion, managed accounts valued <$50K).➡ Added value to clients and increase the bottom line by adding upsell opportunities (6 to date). ➡ Maintained a high client satisfaction rate and strong peer relationships by easily building rapport. ➡ Strictly maintained confidentiality on all sensitive matters.

Cary, Nc

Provided online SaaS training. Led projects and ensured successful adoption of the Relias Management System by coordinating timelines, tasks, and processes with internal and customer teams.➡ Managed to successful completion a combination of 100 short- and long-term projects simultaneously.➡ Handpicked for the migration team based on exceptional organizational, time management, and people skills. ➡ Thrived in a rapidly changing environment: met all deadlines and hit all targets while working without a manager for 3 months. ➡ Conducted up to 15 trainings per week: taught material, tailored presentations to the audience, and ensured smooth software adoption.

Raleigh-Durham, North Carolina Area

➡During my career break, I raised young children, volunteered and took on leadership roles, and pursued a successful entrepreneurial endeavor that I ended for an opportunity in the corporate sector.

Counseled students, led programs, and facilitated communication between students, families, and the school systems. I worked as a school counselor in a high school and middle school for a total of 11 years, including as Department Chair for 4 years with direct reports at Chapel Hill-Carrboro City Schools (1992-2002).➡ Managed to successful resolution crises including suicidal threats and behaviors.➡ Ensured deadlines for letters of recommendation were strictly adhered to for all college applications. ➡ Collated data regarding college admissions for school-wide reference by creating a continuously updated document that tracked student acceptances and rejections from all college applications.➡ Developed a focus in the following areas: academic advising, college application advising and strategic planning, and coordinating and leading large-scale activities.

Created the process and procedures for the newly established Youth Team in the Orange and Chatham Departments of Juvenile Justice, with the aim to reduce the number of out-of-school suspensions for youth who had been adjudicated. Grant funded position.➡ Attended juvenile court, communicated with families and schools, and facilitated the creation of individualized plans for each student to reduce the chance of future suspensions. ➡ Facilitated Youth Team meetings and managed all program resources assigned to perform tasks and set expectations concerning program performance.

M.Ed, Counseling

B.A, Psychology