Key activities include- Building management company liaison- Maintain 3rd party supplier contracts- Building security- Business travel- Health & Safety requirements- Managing stock- Assisting the management of the Business Continuity Plan- Front of House including reception- Managing Suppliers of facility services- Work with colleagues in the other EU offices- Liaising with and supporting local operating units- General administration- Collation of expenses- Meeting Co-ordination and diary management

- General administrative duties- Greeting of clients- Extensive booking of meeting rooms via Microsoft Outlook- Maintenance of client meeting spaces- Organisation of formal client lunches and dinners held on-site at the company premises- Recording cost of catering for meetings via Microsoft Excel - Ordering of stationery supplies & business cards for the office- Booking couriers

- Management of meeting rooms- Organisation of refreshments, client catering, and stationery- Greeting of clients - General administrative duties & upkeep of internal records (e.g. inventory checks & extension lists)- Assistance to the Facilities team when needed & overseeing maintenance contractors within the building - Management of stock kitchen supplies (both staff and client)- Financial budgetary responsibilities; invoices, expenses & cost overheads- Allocation of desk space for visiting staff

- Manage demanding diaries ensuring efficient scheduling of meetings coordinating with relevant parties to ensure productive use of time and resolving any issues appropriately.- Demonstrating strong organisational skills regularly acting on own initiative highlighting issues and suggesting possible solutions.- Anticipate and co-ordinate both UK and overseas travel and meeting arrangements.- Arrange chauffeur driven cars for senior directors both in the UK and overseas.- Check in senior directors for air and rail travel both in the UK and overseas and supply appropriate documentation.- Provide support for CFO/Deputy MLRO and Head of Commercial Banking UK.- Complete expenses claims using the company's HPlus system.- Maintain client information using the company's HPlus system.- Co-ordinate the booking of four reception rooms using Excel. - Co-ordinate video conference calls for committee meetings and interviews in both the UK and overseas.- Co-ordinate the booking of couriers both UK and overseas.- Issue internal and global compliance, policy, recruitment and general communication memos.- Exercise confidentiality, discretion and personal sensitivity in all aspects of the role.

- Maintained high professional standards as a Front of House Representative.- Assisted with Client Services and Network Team members.- Escorted visitors and assisted with "Visitor Welcome" for onsite events.- Adept at using client operating systems (Vicinitee Property Management and Manhattan Space Scheduling systems) and familiar with ISS rules and regulation- Coordinated hospitality and in house catering.- Coordinated the booking of nineteen meeting rooms - using Manhattan Space Scheduling- Created visitor passes via Vicinitee system to ensure all security procedures were strictly adhered to.- Immaculate presentation at all times.

Managed all Reception staff and ensured all Reception duties were run smoothly,efficiently and effectively providing an excellent first impression for KBC Bank. I also offered additional administration and support to KBC Financial Products teams, my key responsibilities included:• Organised extensive global travel management for Traders and Back Room Settlement teams• Managed complex diaries for CEO and CFO • Provided relocation assistance including temporary letting arrangements• Planned and coordinated staff parties and corporate events• Acted as Point person on the trading floor for visitors and staff• Provided the first point of contact for all visitors and to deal with all situations in a courteous and professional manner.• Answered and conversed on the telephone in a professional manner and routed all calls to appropriate departments.• Developed extensive operational knowledge of all front of house services and how to access these services to meet the members requirements.• Ensured that reception was constantly manned and kept immaculate at all time.Trained reception teams to use Datacraft hospitality Suite to manage 23 meeting rooms. • Provided On Base training to support KBC Bank Company Lawyer.• Liaised with 2 Butlers to ensure meeting rooms were kept to corporate standards at all times and all refreshments were booked and delivered accordingly

• Managing switchboard dealing with all enquiries• Booking travel requests including chauffeur driven cars, creating detailed itineraries for Senior Directors and Senior Traders• Diary management for CEO and CFO

• Provided general Admin duties such as typing letters/reports and filing.• Accurately and effectively responded to telephone calls on behalf of the General Manager, answering customer queries, arranging meetings and diary management.• Smiling and greeting customers, making sure they feel comfortable at all times.• It was my responsibility to ensure that all correspondences and telephone calls were treated in utmost confidence and with full discretion.• Supervised other members of staff where necessary and provided training to new members of the team

• Being the face of the company in an utmost professional manner.• Smiling and welcoming all customers/clients • Answering all telephone enquiries and routing them effectively and efficiently• Making sure Reception is tied at all times for a welcoming feeling to all clients.