Anne Clevee Abot Email & Phone Number

Quezon City, Ncr, Ph

Dublin, County Dublin, Ireland

- Train newly hired Onboarding Success Managers- Provide support to the current OSM - NALA team- Onboard clients in using the products and services for their cybersecurity (B2B)- Setting up Deployments for each product and service the clients acquired- File Resource Requests for clients linking to their specific Product Consultant- Managing cases for faster SLAs and have clients maximize the benefits of the product/services they avail and preventing risk ASAP- Ensure high level of professionalism during all interactions with clients and prospects.- Collaborate with cross functional teams and management to drive a superior client experience- Manage accounts of client contacts and communications through and email or outbound call- Use contact search and productivity tools to verify contact information is accurate- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment- Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections- Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems- Successfully capture client's product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

Dublin, County Dublin, Ireland

- Onboard clients in using the products and services for their cybersecurity (B2B)- Setting up Deployments for each product and service the clients acquired- File Resource Requests for clients linking to their specific Product Consultant- Managing CTAs for faster SLAs and have clients maximize the benefits of the product/services they avail and preventing risk ASAP- Ensure high level of professionalism during all interactions with clients and prospects.- Collaborate with cross functional teams and management to drive a superior client experience- Manage accounts of client contacts and communications through and email or outbound call- Use contact search and productivity tools to verify contact information is accurate- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment- Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections- Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems- Successfully capture client's product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

United States

- Train clients in using the Platform to make their lives easier (B2B)- Ensure high level of professionalism during all interactions with clients and prospects.- Collaborate with cross functional teams and management to drive a superior client experience- Manage accounts of client contacts and communications through and email or outbound call- Use contact search and productivity tools to verify contact information is accurate- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment- Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections- Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems- Successfully capture client's product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

Philippines

- Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book- Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes- Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution- Act as resolution owner of Customer complaints- Manage the customer experience by performing identified tasks

Philippines

- Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer- Resolve problems and issues in a professional manner and engage with customers to identify additional needs