Anne De Mello Email & Phone Number

Freiburg, Baden-Württemberg, Germany

- Sales Order processing- Accounting and Bookkeeping (Sage), including compiling monthly/quarterly/annual financial reports- Support of global sales team with direct customer contact- Continuous improvement of sales planning processes: forecast, budget, documentation and training- Contact to fiduciary and tax authorities in Switzerland

Freiburg, Baden-Württemberg, Germany

- Customer Service and Support- Analyzing sales trends, best sellers, stock levels, money mapping and KPIs to optimize sales and stock performance and providing the weekly action plan - Assistance in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork- Participation on the planning and organization of daily operations, as the performance analysis and budgeting

Karlsruhe, Baden-Württemberg, Germany

- Private, group and company classes for all levels- Learner-centered instruction focusing on students goals, as Business, Social Situations and Communication Practice- Preparation and Follow-up of classes- Preparation of students’ assessment records

Karlsruhe Und Umgebung, Deutschland

Responsible for: - Hiring, training and leading the service team - Managing quality and standardization throught the implementation of regular quality controls- Planning and coordinating courses and lesson plans- Tracking, analyzing and reporting Center Service performance and statistics and providing solutions for improvement areas, ensuring that student satisfaction and learning levels exceed expected benchmarks- Administrative (HR) routines- Driving engagement of staff, students and alumni in complementary informal learning communities using digital tools, social media and in-center promotion - Management and order of didactic material stock- Implementing new products and systems when required and maintaining the Center’s image and IT assets

Sevilla Und Umgebung, Spanien

Responsible for:- Teacher training - Organizing study plans, ensuring students satisfaction and progress- Course planning- Development of e-learning course material from elementary to advanced levels, including exam preparation material- English classes for all levels- Dealing with any student queries on academic matters and ensuring that student feedback is monitored and acted upon

Sevilla Und Umgebung, Spanien

Responsible for: - Creating ESL content for e-learning courses from elementary to advanced levels, providing grammar, vocabulary, reading, writing and speaking activities which stimulate real communication- Creating and organizing lesson plans- Creating content for exam preparation courses as PET, FCE, CAE and TOEFL - Developing interactive activities for each lesson and module including video and audio files- Proofreading and editing content

Sevilla Und Umgebung, Spanien

Responsible for:- One to one English classes from Elementary to Advanced levels, including exam preparation (PET, FCE, CAE and TOEFL)- Conversation classes in groups divided by level- Student Follow Up and Support- Correction of writing exercises from all levels including exam preparation writings- Dealing with students queries on grammar, vocabulary or any course content matter

Sevilla Und Umgebung, Spanien

Responsible for:- Dealing with bookings by phone, e-mail, internet servers or face-to-face- Completing procedures in check-in and check-out- Preparing bills and taking payments

Rio De Janeiro Und Umgebung, Brasilien

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor’S Degree, Fine Arts, Restoration

Bachelor’S Degree, Fine Arts