Energetic and customer-focused manager of people, projects and change, with over 25 years of experience in corporate application training. Recognized for focus on quality results, ensuring customer satisfaction, promoting teamwork and motivating individuals to realize their full potential. Practiced and polished presenter and facilitator with exceptional interpersonal, communications and active listening skills. Respected coach and leader, capable of contributing to or encouraging a team to strive for continuous improvement. Combines creativity with excellent analytical abilities in developing innovative solutions. Enjoys a fast-paced environment. Fluently bilingual in spoken and written English and French.