Anne Frances Castro Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn, Us

I translate complex documentation into plain language so end users can get their jobs done faster. I work with clients from a variety of industries including engineering, manufacturing, financial, and pharmacy benefits management (PBM),

San Francisco, California, Us

Authored 30% of remediation content for the Home Lending customer service team. Updated 25 customer remediation letters, help content, and FAQs team to use. Monitored and incorporated updates to 50 Home Lending letters and FAQ templates.

St Paul, Mn, Us

Developed 25 Dozuki training guides for plant operators and supervisors. Gathered content requirements from lead engineers and supervisors to develop 50% of training content. Photographed equipment parts and programming screens to enhance new training content.

Marlborough, Ma, Us

Developed medical device label templates and instructions for use (IFUs) using Adobe Illustrator. Used Windchill to upload labels and IFUs for version control. Validated labels and IFUs using regulatory matrices to verify they met ISO and regulatory requirements.

Minneapolis, Mn, Us

Researched good manufacturing practices to understand the Minco assembly process. Gathered requirements from engineers and assembly teams to develop over 75 Flex product assembly cards. Extracted 100% of siloed information to incorporated it into consistent and accurate assembly card content. Created Visio diagrams detailing the materials and layers used to build flex circuits.

Little Falls, Nj, Us

Elicited requirements from 5 pricing analysts and 10 clients to capture software job aid requirements. Developed content for job aid software for pricing analysts, sales teams, and clients. Created Visio workflow diagrams for the new pricing job aid.

Minneapolis, Mn, Us

Researched Risk Management to learn more about financial rules and regulations. Worked with subject matter experts to verify compliance with financial rules and regulations. Developed a Risk Management SharePoint site with FAQs, desktop procedures, definitions, and acronyms. Supported the Risk Management team by running daily money movement and internal audits.

Munich, De

Performed content audit of over 150 employee intranet site pages before migration to Sitecore. Reduced outdated content by 50% and combined existing content for enhanced employee usability. Developed new content for multiple sections of the intranet site using keywords and templates. Authored an 80-page Sitecore user manual and 25 quick guides for specific roles and business units.

Minneapolis, Mn, Us

Researched financial products to develop content marketing packages for financial advisors. Developed investment advice so sales teams and clients make the right choices. Partnered with legal, compliance, and marketing to validate content met the needs of financial advisors.

Boston, Massachusetts, Us

Developed and maintained 25 Windchill help topics for product life cycles and workflow management. Authored 20 manufacturing user manuals stored in Windchill using DITA XML. Monitored client forums to develop help content and FAQs for Windchill products and software.

Us

Project managed the launch of a micro-site to feature the engineering solutions of Hoffman enclosures and Panduit enclosure components. Leveraged over 100 product manuals to develop SEO words and site content. Partnered with lead engineers to capture content requirements and detailed product information. Researched risks and solutions to protect enclosures and their components quickly write new content.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Master'S Degree, Film And Media Studies

Master Of Arts - Ma, Film/Cinema/Video Studies