Anne Kelliher Email and Phone Number
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Anne Kelliher personal email
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Accomplished General Manager with a broad skillset, energy and tenacity to drive and implement change. Unwavering passion to get it right for the customer.Over 20 years’ extensive experience in airline customer service, brands & marketing, operations, alliances, training, human resources, compliance, customer relations, industrial relations, project management. Present day managing a progamme of engagement, development and delivery within BA, by designing and implementing a major behavioural and service change strategy.Specialties: Practical application of strategy into behavioural actions for Customer Service teams. Accomplished trainer & facilitator. Expert in assessment & interviewing. Product & Service Development. Union negotation. Motivating, leading & coaching teams. Designing and implementing performance management. Stakeholder engagement. Adept at training design.
Leading Edge Aviation
View- Website:
- leadingedgeaviation.com
- Employees:
- 396
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Associate - Graduate ServicesLeading Edge AviationAmersham, Gb
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Independent Management Consultant - Specialising In Aviation & Customer ExperienceSelf Employed Jan 2009 - PresentSatellite Beach, Florida, Us -
Service ExperienceBritish Airways May 2007 - Dec 2008Middlesex, GbBrand development and practical application of branding process into Service delivery for Customer Service staff. Developed brand strategy into training plans. Strategic Consulting, including business plan & customer service strategy development. -
Product And Service DevelopmentBritish Airways Mar 2005 - May 2007Middlesex, GbLed the development of the inflight product and service.Integrated Brand values into performance management processes.Initiated & delivered a description of the in-flight customer experience
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Customer Service ManagerBritish Airways 2004 - 2006Middlesex, GbLed delivery of BA's compliance to the EU compensation legislationManaged a team to deliver excellent customer service Set a framework for delivery and defined policy and standards
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Aircraft DispatchBritish Airways 1987 - 1991Middlesex, Gb
Anne Kelliher Skills
Anne Kelliher Education Details
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The Manchester Metropolitan UniversityCustomer Service
Frequently Asked Questions about Anne Kelliher
What company does Anne Kelliher work for?
Anne Kelliher works for Leading Edge Aviation
What is Anne Kelliher's role at the current company?
Anne Kelliher's current role is Associate - Graduate Services.
What is Anne Kelliher's email address?
Anne Kelliher's email address is an****@****sky.com
What is Anne Kelliher's direct phone number?
Anne Kelliher's direct phone number is +44 844 493*****
What schools did Anne Kelliher attend?
Anne Kelliher attended The Manchester Metropolitan University.
What skills is Anne Kelliher known for?
Anne Kelliher has skills like Airlines, Flights, Management, Change Management, Aviation, Commercial Aviation, Airports, Program Management, Performance Management, Strategy, Customer Experience, Project Management.
Who are Anne Kelliher's colleagues?
Anne Kelliher's colleagues are Annabelle Sharrock, Tyler Allsopp, Jay Vaja, Mohammad Shehadeh, Dave Alexander, Andy Mcfarlane, Jamie Shevlin.
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