Annel Luis Email & Phone Number

Los Angeles, California, United States

-Support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries in a timely and effective manner.-Adept at working independently to achieve goals while maintaining a high level of professionalism and customer satisfaction.-Proficient in managing high call volumes and resolving issues promptly and efficiently. -Selected to be upskilled into specialty queues.-Volunteered to support company needs by learning new programs and policies in a fast paced training environment.

Los Angeles, California, United States

●Monitored online presence of the company's brand to engage with users and strengthen customer relationships. ●Developed marketing content such as blogs, promotional materials and advertisements for social media. ●Maintained brand innovation and kept abreast of the latest social media trends. Launched a new social media strategy, increasing social media engagement by 110%.

Los Angeles, California, United States

●Trusted to be the leader of over six different sections in the course of my time with the company. Responsible for submitting daily orders , minimizing losses, creative merchandising and advertising. ●Curated relationships with our customers so that their experience is personal and meaningful; remembering names and inquiring about their interests to forge trusting relationships. Providing Trader Joe’s “WOW” customer experience no matter the circumstance.●Currently responsible for one of the largest and most profitable sections in our store that includes over 120 plants and flowers. Responsibilities include, daily remerchandising, ordering accordingly due to season, collaborating with other section leaders and sharing knowledge of products with co-workers and customers.●Responsible for a 22% increase in sales in my first month of becoming the plants and flowers section leader.●Became a part of a select group of trusted employees appointed to train on-boarding crew members in various tasks such as time management, customer engagement, upholding company standards and values, diffusing difficult situations, problem solving and leading with integrity.

Los Angeles, California, United States

●Part of the first group of employees to be carefully chosen to be a part of a new model of an already prosperous company. Committing to weeks of training in preparation of the launch date and exceeding high expectations.●Demonstrated strong communication and interpersonal skills, building positive relationships with customers and colleagues alike to foster a welcoming and inclusive shopping environment.●Maintained a clean and organized checkout area, including bagging items and handling returns and exchanges, to ensure a smooth and hassle-free shopping experience for customers.

Los Angeles, California, United States

●Successfully transitioned into a management role, bringing a wealth of knowledge, skills, and experience to the position and contributing to the success and growth of the company.●Monitored and analyzed sales metrics, such as revenue, profit margins, and customer traffic, to identify trends and opportunities for improvement.●Maintained a positive and collaborative work environment, fostering teamwork, communication, and mutual respect among colleagues.●Assisted with administrative tasks, such as scheduling, payroll, and budgeting, to ensure that the store operated smoothly and within financial constraints.