Anne Mack Email & Phone Number

Phoenix, Arizona, United States

1630 S Stapley Drive, Ste 100, Mesa, Az 85204

Scottsdale, Az

- Regularly interacts with internal and external customers regarding escalated issues, nonstandard requests and unresolved complaints while providing accurate and compliant answers in response to account and/or financial discrepancies ensuring client satisfaction and loyalty.- Educates and consults on company products, services, policies, procedures and applicable regulations and legal requirements consistently exceeding department expectations for quality and service. - Evaluates and recommends the most appropriate course of action concerning complex and/or sensitive issues while assessing risk or potential risk and escalating issues as necessary.Accomplishments- Proactively identified trends and opportunities to update resources and recommend process improvements which have been incorporated and published companywide resulting in improved consistency and accuracy among associates. - Achieved Web Advocate position within the service department to develop and improve associates web knowledge. Facilitated team meeting topics pertaining to various web platforms. Discussed web challenges and provided visual aids for associates to refer to during phone calls. Gathered associate feedback regarding web issues and communicated back to the Web Group reducing the number of web complaints and making it easier for clients to do business with American Funds. - Served as a Quality Assurance Associate performing ongoing quality review of associates; identified errors, processed corrections and provided feedback as appropriate to associates. Reported directly to team managers with identified trends and resolved processing discrepancies as a result was sought out by peers as a dependable resource.

Gilbert, Az

- Successfully guided home buyers and sellers through sales and purchase of properties. Advising clients on market conditions, prices, mortgages, legal requirements and related matters.- Wrote contract documents, purchase agreements and closing statements. Conferred with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates- Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other. - Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.- Reviewed property listings, trade journals, and relevant literature, and attended conventions, seminars and staff and association meetings in order to remain knowledgeable about real estate markets.Accomplishments- Successfully developed and implemented a lead capture and marketing program to create and manage a pipeline of clients from multiple websites.- Established and maintained relationships with relocation companies gaining a reputation as being the corporate client relocation specialist in the East Valley.- Honor Society Winner. Ranking in the top 15% of the Prudential Real Estate Network worldwide.

Licensed Arizona Real Estate Agent, Real Estate

Studies Towards An Associate Degree