Anne Rose Malalis Email & Phone Number

• Conduct training sessions for employees using a variety of delivery methods.
• Evaluate the effectiveness of personal facilitator led learning sessions and make necessary adjustments.
• Identifies applications of functional knowledge and existing OD and L&D methodologies to talent development-related problems.
• Interprets customer challenges and recommends solutions/best practices to address talent development needs
• Trains/mentors junior staff.
• Guides others in resolving advance issues in talent development and takes a broad perspective to identify solutions.

Metro Manila, National Capital Region, Philippines

• Facilitated engaging and effective virtual or in-person classroom learning experience for emerging leaders which impact leadership development and team performance.
• Conducted consultation activities with stakeholders such as engaging on specific talent development needs to ensure developmental plans are individualized and aligned to the employees needs.
• Led engaging leadership and talent development programs which enable employees to grow and be ready to assume planned leadership responsibilities.
• Conducted occasional focus group discussions with emerging leaders at identified touchpoint milestones to gather feedback on their leadership training experience, and logs and tracks actions to closure.
• Monitored and reported performance of leadership development programs, leadership assessments, career development plans and other evaluations along with recommendations for improvement as appropriate.

Metro Manila, National Capital Region, Philippines

- Managed performance and daily operations of a team of recruiters, and directed them to meet/exceed goals defined with clients.- Developed and managed tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager.- Ensured successful implementation, continual operation and success of the account by.

NCR - National Capital Region, Philippines

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
• Set up interviews between candidates and hiring managers
• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditionsSenior Recruiter Level II - April 2014 to July 2016Senior Recruiter Level III - July 2018 - April.

NCR - National Capital Region, Philippines

• Provided customers with specialized travel arrangements both electronically and full service including booking flights, cars and hotels.
• Possessed knowledge of and work within the airline global distribution systems (GDS)
• Provided guidance pertaining to airline rules for changing or cancelling reservations
• Advised travelers of schedule changes and assisted with rebooking
• Processed exchanges from cancelled reservations to new reservations using the airline GDS
• Provided training and assistance to end users of the online booking tool

NCR - National Capital Region, Philippines

• Answered customer inquiries, complaints and requests following standard operating procedures.
• Coordinated with appropriate support groups for customer concerns.
• Assisted in customer call outs.
• Conducted appropriate escalations.
• Assisted in doing administrative works.
• Confirmed customer satisfaction for resolved concerns.