Anne Rose Malalis Email & Phone Number

• Conduct training sessions for employees using a variety of delivery methods.• Evaluate the effectiveness of personal facilitator led learning sessions and make necessary adjustments.• Identifies applications of functional knowledge and existing OD and L&D methodologies to talent development-related problems.• Interprets customer challenges and recommends solutions/best practices to address talent development needs• Trains/mentors junior staff. • Guides others in resolving advance issues in talent development and takes a broad perspective to identify solutions.• Serves as a resource for best practices/quality within the team or in projects.

Metro Manila, National Capital Region, Philippines

• Facilitated engaging and effective virtual or in-person classroom learning experience for emerging leaders which impact leadership development and team performance.• Conducted consultation activities with stakeholders such as engaging on specific talent development needs to ensure developmental plans are individualized and aligned to the employees needs.• Led engaging leadership and talent development programs which enable employees to grow and be ready to assume planned leadership responsibilities.• Conducted occasional focus group discussions with emerging leaders at identified touchpoint milestones to gather feedback on their leadership training experience, and logs and tracks actions to closure.• Monitored and reported performance of leadership development programs, leadership assessments, career development plans and other evaluations along with recommendations for improvement as appropriate.

Metro Manila, National Capital Region, Philippines

- Managed performance and daily operations of a team of recruiters, and directed them to meet/exceed goals defined with clients.- Developed and managed tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager.- Ensured successful implementation, continual operation and success of the account by collaborating with different work groups.- Built recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client.- Assisted client managers in maintaining positive client relationships.- Other duties include employee development, reports generation and analysis.

Ncr - National Capital Region, Philippines

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Set up interviews between candidates and hiring managers• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditionsSenior Recruiter Level II - April 2014 to July 2016Senior Recruiter Level III - July 2018 - April 2019Senior Recruiter Level IV - November 2019 - August 2021

Ncr - National Capital Region, Philippines

• Provided customers with specialized travel arrangements both electronically and full service including booking flights, cars and hotels.• Possessed knowledge of and work within the airline global distribution systems (GDS)• Provided guidance pertaining to airline rules for changing or cancelling reservations• Advised travelers of schedule changes and assisted with rebooking• Processed exchanges from cancelled reservations to new reservations using the airline GDS• Provided training and assistance to end users of the online booking tool• Monitored the online booking tool queue to ensure reservations are ticketed

Ncr - National Capital Region, Philippines

• Answered customer inquiries, complaints and requests following standard operating procedures.• Coordinated with appropriate support groups for customer concerns.• Assisted in customer call outs.• Conducted appropriate escalations.• Assisted in doing administrative works.• Confirmed customer satisfaction for resolved concerns.