Gabriel John Virata Email & Phone Number

• Sources resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Philippines

• Provided second and last level support for escalate incidents and partner with the Incident Management team
• Managed customer messaging within IVRs, web sites, and tool during incidents
• Created reporting utilities, management reports, spreadsheet models and ad-hoc queries to support business analysis
• Utilized key metrics and leading indicators to understand how we are performing for customers and identify priorities to improve operational performance to ensure "right for me" care.
• Assisted in the creation and delivery of accurate, detailed, timely and user-friendly reports/dashboards for both managers and agents to ensure operational goals of the organization are met.
• Driven innovative impact that leads to operational excellence…continuously assess, redesign processes to ensure that they are repeatable, sustainable and scalable.

Philippines

• Handled 2 divisions of Test and Install Groups
• Handled 4 Team Leads and a total of 70 Technicians performing Line Testing and Activation
• Handled Training and Quality in accordance with client standards
• Worked hand in hand with Onshore Managers from both Dallas, TX and Cary, North Carolina
• Created schedules to ensure adequate and efficient staffing at all times
• Reported staff hours to the Payroll department and respond to inquiries

Philippines

• Handled Quality Assurance for Windows 7 start-up launch program
• Handled Quality coaching and provides feedback for 25 Customer Service Representatives
• Ensured that the system or project remains useful and provides the intended services
• Tracked processes and activities and attempt to preemptively identify issues

Philippines

• Managed the flow of day-to-day operations
• Monitored team members' participation to ensure the training they providing is being put into use and also to see if any additional training is needed
• Listened to team members' feedback
• Communicated clear instructions to team members
• Monitored, organized, and coaching members of the team on a daily basis.
• Handled Facilitating cross functional communication within employees for improved working condition.

• Built rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Used decision-support billing software programs to respond to common customer work/service order inquiries and requests.
• Listened attentively to customer needs and concerns; demonstrate empathy
• Prepared complete and accurate work and update customer file
• Effectively transfered misdirected customer requests to an appropriate party
• Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity

Philippines

• Worked directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
• Educated customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship
• Followed up with customer via telephone or email following initial sales contact
• Identified customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product
• Continued product education to better service customer calls
• Maintained accurate daily record of sales in sales tracker

Advanced Diploma, Major In Multimedia Design

Multimedia Design Major

Bachelor'S Degree, Industrial And Product Design

Activities and Societies: University of Santo Tomas Firing and Shooting Squad OfficerIndustrial Design Major

Academic And Technical High School Diploma, Automotive Engineering Technology, 2.5

Activities and Societies: Cadet Corp Platoon Leader; Auxilium, Knights of the Altar, AlumnusTechnical and Academic Major