Mica Joy Regullano Email & Phone Number

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

National Capital Region, Philippines

• Performed call monitoring and provided trend data to the Management Team.
• Coordinated and facilitated call calibration sessions.
• Participated in customer and client listening program to identify customer needs.

National Capital Region, Philippines

• Monitored calls on Communication Soft Skills.
• Provided constructive feedback to agents’ communication skills.
• Participated in calibration sessions to ensure consistent scoring & feedback delivery approach.

National Capital Region, Philippines

• Ensured quality work for every applicant’s background screening.
• Managed day-to-day processing of client requests.
• Assisted the DOT Verification Team and onboarding agents.