Ruby Jane Hiraw Email & Phone Number

• Source of suitable applicants by conducting research on job boards, applicant tracking systems, company websites, etc.
• Recruits passive candidates through phone calls, emails, and general relationship-building.
• Conducts pre-assessment calls with candidates, verifying different items such as qualifications, availability,and compensation requirements.
• Organize and keeping of candidates’ files, tracking their activities, opportunities, and references.
• Maintains a record of candidates sourced through the SS Tracker.
• Creates end-of-day reports of productivity and results.

National Capital Region, Philippines

• Answered customer inquiries about their orders whether it’s customized or not.
• Taking escalation calls from the CSR.
• Processed appropriate credit, refund, and/or further resolution needed based on the customer’s concern/s.
• Resolved various complaints from the customers.
• Filed necessary documentations for any returns and cancellations of order.
• Processed ready to ship orders and customized products according to the customer’s request.

Iloilo, Western Visayas, Philippines

• Answered customer inquiries ranging from their service, bill, account status, payment history, payment arrangements, etc.
• Provided basic support and troubleshooting with their phones.
• Processed phone bill payments from customers calling in.
• Deescalated and resolved threat calls, FCC complaints, BBB complaints, etc.
• Assisted customers calling in to set up payment arrangements for their phone bills.
• Checked for customers’ upgrade eligibility and/or additional line eligibility.

Technical Vocational Livelihood, Cookery

Technical Vocational Livelihood, Cookery