Ruby Jane Hiraw Email & Phone Number

● Source of suitable applicants by conducting research on job boards, applicant tracking systems, company websites, etc.● Recruits passive candidates through phone calls, emails, and general relationship-building.● Conducts pre-assessment calls with candidates, verifying different items such as qualifications, availability,and compensation requirements.● Organize and keeping of candidates’ files, tracking their activities, opportunities, and references.● Maintains a record of candidates sourced through the SS Tracker.● Creates end-of-day reports of productivity and results.

National Capital Region, Philippines

●Answered customer inquiries about their orders whether it’s customized or not.●Taking escalation calls from the CSR.●Processed appropriate credit, refund, and/or further resolution needed based on the customer’s concern/s.●Resolved various complaints from the customers.●Filed necessary documentations for any returns and cancellations of order.●Processed ready to ship orders and customized products according to the customer’s request.

Iloilo, Western Visayas, Philippines

●Answered customer inquiries ranging from their service, bill, account status, payment history, payment arrangements, etc.●Provided basic support and troubleshooting with their phones.●Processed phone bill payments from customers calling in.●Deescalated and resolved threat calls, FCC complaints, BBB complaints, etc.●Assisted customers calling in to set up payment arrangements for their phone bills.●Checked for customers’ upgrade eligibility and/or additional line eligibility.●Processed adding and removing insurance from their phones.●Processed removing hotline if necessary.●Processed refund and backout payments depending on the situation/account status.

Technical Vocational Livelihood, Cookery

Technical Vocational Livelihood, Cookery